Field Service Engineer

About The Role

The Service Engineer will take responsibility for the repair, maintenance, servicing and commissioning of all electrical equipment supported by the company at customers' global sites.

• Provide frontline product support ensuring customer satisfaction
• Investigate customer issues and develop solutions
• Carry out inspections/checks on own work as it proceeds and ensure equipment performs satisfactorily and is safe before handing back to the customer
• Produce detailed work packages including risk and method statements for all work
• Carry out site surveys on customers' equipment for appraisal/reporting for costings purposes
• Liaise with the Service Manager whilst working on overseas jobs
• Provide technical support for the existing product support engineers
• Carry out in line with our specification product servicing/repair and upgrades
• Work safely within hazardous environments and ensure equipment is left safe and working
• Provide a point of contact for the customer, or their representative
• Comply with all company policies, procedures and work instructions, including health and safety
• Comply with and promote the company’s values and behaviours
• Carry out other reasonable duties as requested

• Demonstrable knowledge of high voltage distribution and supply equipment with a good level of fault finding and repair knowledge
• Understanding and experience with electrical capital equipment and design
• Qualified to work in an electrical hazardous area and willing to undertake relevant training
• Ability to work with high level technical data with a high level of attention to detail
• Ability to work under own initiative as well as accurately keeping to defined plans and specifications
• Ability to prioritise workload and get it right the first time
• Ability to work independently with a good customer focus and commercial acumen

• Competitive salary
• Holiday allowance starting at 26 days per annum plus bank holidays (pro rata for part time roles)
• Flexible and hybrid working options (role dependent)
• Life insurance – 4 × annual salary
• Enhanced company pension scheme
• 24/7 free and confidential Employee Assistance Programme
• GP24 Service – Access to remote, private GP services 24/7, 365 days a year plus second medical opinions
• BRUSH Rewards – Discover plenty of ways to get more active and make great savings on everyday essentials as well as gifts for loved ones, holidays and special treats for yourself
• Family‑friendly policies including enhanced maternity/paternity
• Bike‑to‑work scheme
• Long‑service awards
• Ongoing professional development and training support