IT Support Help Desk - Managed Services

Job Description

Responsibilities of the IT Support Specialist:

• Monitor and respond to requests received through the IT Helpdesk ticketing system
• Provide on-site service calls when required
• Manage projects from start to finish such as server upgrades
• Respond to incidents reported by email and phone calls
• Create or update any tickets with troubleshooting steps when working on a resolution
• Helpdesk Technician will image and deploy hardware requests
• Provision and modify User accounts in Active Directory/Azure/O365
• Helpdesk Technician will utilize problem solving and available resources to troubleshoot requests
• Ensure accurate communication
• Troubleshoot issues related to Operating Systems, Applications, hardware, Printing, User Configuration, Networking
• Assist with installing and configuring Outlook on Android and iPhone mobile devices
• As a Helpdesk Technician, you will manage onboarding and offboarding procedures related to technology
• Identify issue trends and commonalities to recommend prevention or self-help resolution opportunities
• Provide excellent customer service

Requirements:

• 2+ year experience
• Customer service oriented/good communication skills
• Be able to drive to and from work and to client locations as required
• Proficient with Windows 7/8/10/11
• Proficient with Office 2016, Office 365, Microsoft Teams
• Familiar with Two Factor Authentication using Azure AD
• Familiar with Active Directory, DNS, DHCP, Group Policy, Print Servers
• Basic TCP/IP knowledge and troubleshooting
• Basic Desktop / Laptop hardware knowledge;
  Installing RAM, swapping Hard Drives, etc.
• Printer configuration and troubleshooting

Intrepid IT is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.