Materials Manager

The Materials & Customer Service Manager oversees customer demand, material planning, inventory control, shipping, receiving, and logistics activities, as well as customer service functions to support production requirements and ensure on-time delivery to customers. This position works closely with customers, suppliers, production, purchasing, and logistics teams to drive operational efficiency, inventory accuracy, and customer satisfaction.

• Manage customer releases, forecasts, and order requirements.
• Communicate customer demand changes and delivery requirements throughout the organization.
• Maintain customer portals, EDI systems, and customer-related documentation.
• Ensure high levels of customer service and on-time delivery performance.
• Manage EDI transactions and manual entry of customer orders.

• Develop and maintain material requirements plans to support production schedules and customer demand.
• Monitor inventory levels, material availability, and safety stock requirements.
• Investigate inventory adjustments and discrepancies and implement corrective actions.
• Lead cycle counts and physical inventory activities to ensure inventory accuracy.

• Coordinate supplier releases and material deliveries.
• Oversee shipping and receiving operations to ensure timely and accurate transactions.
• Identify and resolve material shortages, supply risks, and delivery issues.
• Ensure compliance with customer, quality, and regulatory requirements.
• Establish and maintain procedures, work instructions, and inventory control processes.
• Analyze performance metrics and implement continuous improvement initiatives to improve inventory accuracy, material flow, and customer satisfaction.
• Collaborate with cross-functional teams to support business objectives.

• Bachelor's degree in Supply Chain Management, Business, Operations, or related field preferred.
• Minimum five years of experience in materials management, inventory control, customer service, or supply chain management.
• Manufacturing experience required; automotive experience preferred.
• Strong knowledge of ERP/MRP systems, inventory management, and customer release systems.
• Advanced Microsoft Excel skills.
• Strong leadership, analytical, communication, and problem-solving skills.
• Demonstrate ability to provide clear, effective and timely follow up with suppliers and customers.