Deployment & Customer Success Engineer

Deployment & Customer Success Engineer

Who is the Deployment & Customer Success Engineer? You will be responsible for the deployment of the product across manufacturing lines in the North America region. As our on-ground person, you'll be playing a strategic partner role for our customers through their entire lifecycle with us. Your primary focus will be to build loyalty and ensure long-term client retention by consistently supporting our customers, addressing issues and helping the business development team with upselling and renewals.

• Understanding each customers manufacturing lines, processes, controls architecture as a part of the initial requirement study in assisting the sales and proposal process.
• Holding product demonstrations for customers to showcase value of the product in increasing the efficiency of their lines.
• Creating, planning and tracking the deployment plan.
• Deploying the Product across major manufacturing lines and closely working with the product deployment team in India to validate product deliverables to customers.
• Installing softwares, loggers, running initial sanity checks to ensure everything's up and running.
• Pulling data logs and sharing it back with the India team to ensure correctness.
• Providing the team remote access if required for any kind of support.
• Tracking customer issues and bringing in resolutions to ensure customer satisfaction.
• Engaging with the customer to help them realize the benefits of the product so it becomes part of their regular routine.
• Sustaining business growth and profitability by maximizing value of the product suite.
• Managing a portfolio of customers to ensure delivery of expected value while using the product.
• Translating customer requirements in terms of product features and feeding new feature requirements to the product team to improve the product capabilities.
• Looking for expansion opportunities with customers to upgrade & expand onto other lines.
• Managing projects end-to-end involving global players in manufacturing.
• This role may also involve travelling to various plants located across the North America region (currently serving US, Mexico & Canada).
• Being the liaison between domain expertise and software development.

• You have a Bachelors in any engineering field.
• You have at least 2 years of experience working on automation lines for the automotive manufacturing industry and have a good understanding of the processes, controls architecture & programming of these lines.
• You are a highly motivated self-starter, eager to make an impact in this space.
• You are a great communicator with excellent written and oral communication skills.
• You are detail oriented and have a penchant for complex problems.
• You have a dynamic, extroverted and energetic personality that helps you build and develop relationships with management level personnel.
• You possess the ability to anticipate resistance and are prepared with the right data & knowledge to overcome such resistance.
• You are a data driven problem solver. You have a logical problem solving mind and are able to clearly present your arguments and thoughts in an easy to understand manner.
• You are willing to travel as required.

• You have experience handling Automotive customers - especially OEM's & Tier 1's.
• You have hands on experience with controls programming work for automotive lines (PLC/CNC/Robot)
• You are a start-up enthusiast with a penchant for fast paced work environments.