Customer Service Representative

We have both full-time and part-time positions available!

Full - Time:
Starting at $12 per hour Schedule(s) available:

Sunday 11am-7pm Monday through Thursday 3pm-11pmPart – Time Starting at $11 per hour Schedule(s) available:

Sunday 7am-1pm/11am-7pm Monday through Thursday 5am-1pmHourly increases at 180 days, 1 year and every 6 months, after the first year, based on anniversary date.

Are you looking for a fun and rewarding place to work? National Fitness Partners (NFP) serves more than one million members at 170+ Planet Fitness clubs throughout the eastern U.S. At NFP, we believe in the opportunity to transform lives by supporting our team members, our club members, and our community through our Judgement Free fitness experience.

Customer Service Representative Benefits:

Growth Opportunities over 90% of our management team started as an entry level team member!

Competitive pay and scheduled hourly increases at 180 days, 1 year and every 6 months, after the first year, based on anniversary date.

Shift-differential pay for select shiftsPTO for all employees
401K Retirement Fund (Employer match up to 4%!)Health Insurance Options including Health, Dental, Vision, family life insurance, and more Basic Life Insurance & Short-Term Disability I 00% Company Paid!

Employee Assistance Program Free employee Black Card Membership including one free Black Card Membership for a direct family member
** Some benefits only available to full-time, eligible employees.

Customer Service Representative Responsibilities:

Responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests, ensuring an exceptional Judgement Free member experience.

Answer phones in a friendly manner using information script

Greet members, sign up and tour new members, and log amenities.

Respond to member questions and concerns in a timely and professional manner

Process beverage or merchandise purchases through the point of sale system

Promote our unique fitness instruction classes (PE@PF) to our active members and our new members

Provide a clean, sanitized and safe club environment.

Our culture is unique! We are servant leaders! Our mission is to TRANSFORM LIVES through affordable fitness.

Career development is important to us. We will provide you with training in leadership, customer service, and business operations that will help you achieve your personal and professional goals! Our growth within the fitness industry provides many exciting and challenging career opportunities.

Job Requirements:

Customer service experience

High school diploma/GED equivalent preferred

Must be 18 years of age or older

Basic computer proficiency

Physical Demands:

Frequent lifting, carrying, pushing, and pulling

Must be able to lift up to 75 lbs.

Will encounter cleaning chemicals during shift

Frequent climbing, balancing, kneeling and crouching during shift

Continual reaching with hands/fingers/arms during shift
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