Patient Services Coordinator III

What We Offer

West Rowan Family Medicine - Cleveland, NC

Monday-Friday, 8am-5pm

Novant Health is seeking a Patient Service Coordinator III to be responsible for timely and accurate recording of patient demographics, insurance information, patient charges and collections. Scheduling patient appointments in a timely and accurate manner. Cross‑training required in multiple administrative support functions. Come join a remarkable team where quality care meets quality service, in every dimension, every time.

Join Team Aubergine. Let Novant Health be the destination for your professional growth.

• Competitive benefits package
• Career advancement opportunities
• Tuition reimbursement and Future Foward educational benefit programs

• Welcome patients and complete accurate entry of demographic and insurance information.
• Verify and update patient details; scan/copy insurance cards and ensure documentation is added to the medical record.
• Communicate any changes in patient information to the appropriate teams.
• Obtain updated patient signatures for registration forms and ensure all documents are filed correctly.
• Collect and post co‑pays at the time of service.
• Confirm insurance information and schedule follow‑up or return appointments as needed.
• Collect outstanding balances and ensure all payments (cash, checks, credit cards) are reconciled daily.
• Schedule appointments based on patient needs, provider availability, and urgency of care.
• Answer phone calls, provide accurate follow‑up, take messages, and communicate information clearly.
• Manage and resolve Epic Work Queues, including Follow Up, Claim Edit, Charge Review, Audit/Review, and Missing Guarantor.
• Research and correct denials and errors to ensure accurate, timely charge capture.
• Assist patients and staff with billing and insurance questions.
• Review charts, office notes, pre‑authorizations, and hospital documentation to resolve issues.
• Ensure all charges are properly released for claims processing.
• Serve as a resource for front desk staff on insurance accuracy.
• Collaborate with team members to achieve department and patient‑care goals.
• Maintain consistent, professional communication with coworkers.

• Education: High School Diploma or GED, required.
• Experience: One year of clerical experience in medical office setting, required. Other related experience may be considered in lieu of medical office experience.
• Additional skills required: Knowledge of medical office software for the following: updating patient demographic information, posting charges, copays, and scheduling patient appointments. Requires excellent verbal communication skills. Must be able to work with changing priorities. Requires excellent organizational, problem solving and critical thinking skills. Must be able to interact with individuals of all cultures and levels of authority. Requires the ability to maintain confidentiality.
  
  Must be able to function as part of a team. Must possess initiative. Basic medical terminology required, knowledge can be obtained through formal classes or work experience. High level of working knowledge of EPIC systems. Detailed knowledge of multiple payors billing requirements. Familiarity of coding requirements for practice specialty.
• Additional skills preferred: Proficient in use of all computer software utilized in practice.

At Novant Health, we believe remarkable care starts with compassion for our patients, our communities, and each other. We value belonging, courage, personal growth, and teamwork, creating a space where everyone is respected, supported, and safe to show up as their full selves.

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