Part-Time Information Technology Associate

Job Description

• Respond to IT support requests from students, faculty, and staff that have been elevated from the Helpdesk.
• Troubleshoot computer hardware and software issues in classrooms and employee offices.
• Assist other IT staff in running network cabling, installing equipment, or other duties for which assistance and support are required.
• Image and prepare laptops, desktops, tablets, etc., as primary devices for employees.
• Maintain communication with clients who have submitted support requests, providing updates throughout the process.
• Document work performed, time on task, and implemented solutions.

• Enrolled in or have obtained an associate degree in a computer-related field.
• Previous employment experience in a related role.

• Capable of lifting up to 50 lbs. on a regular basis.
• Capable of ascending and descending ladders.
• Mostly inside, but travel required between buildings on and off campus.
• Some work conducted in a datacenter environment.

Salary Range:
Based on Cleveland's current salary structure.