Customer Service Representative

Position Summary

Consistently practices and demonstrates a spirit of helpfulness in servicing the banking needs of our customers. Processes banking transactions in an efficient and professional manner, making every effort to exceed customer expectations and strengthen client relationships.

• Demonstrates excellent customer service and professionalism at all times with both internal and external customers.
• Services customers at the window by receiving funds, processing transactions via the computer terminal, and paying out funds as required. Sells money orders, cashier's checks, and traveler's checks; accepts stop‑payment orders.
• Follows bank security and operational procedures.
• Clearly communicates policies and product information to customers.
• Balances daily transactions; verifies cash totals and handles other duties behind the teller line.
• Completes additional work responsibilities (e.g., ATM balancing, vault duties, supervisory override authority) as assigned by the Branch Manager.

• Accuracy – Ability to perform work accurately and thoroughly.
• Adaptability – Ability to adapt to change in the workplace.
• Customer‑Oriented – Ability to take care of the customers' needs while following company procedures.
• Communication, Written – Ability to communicate in writing clearly and concisely.
• Communication, Oral – Ability to communicate effectively with others using the spoken word.
• Working Under Pressure – Ability to complete assigned tasks under stressful situations.
• Detail‑Oriented – Ability to pay attention to the minute details of a project or task.
• Organized – Possessing the trait of being organized or following a systematic method of performing a task.
• Teamwork – Ability to work collaboratively with a group of people to achieve a common goal.
• Coachable – Open to feedback, accepts personal responsibility for continuous improvement.
• Stability – Maintains an even temperament, consistently functions as a positive role model.

• Education:
  
  High School education or GED equivalent.
• Experience:
  
  Successful completion of the in‑house initial CSR training program.
• Previous CSR experience.
• Previous cash handling/customer service experience.
• Computer
  
  Skills:
  
  Proficient in Microsoft Office products and other bank computer systems.
• Commitment to the Mechanics' vision, mission, and guiding principles.
• Commitment to professional growth and development by participating in bank-sponsored growth opportunities.
• Customer service aptitude.
• Professional attitude and appearance.
• Works courteously and cooperatively with others.
• Meticulous in work ethic, attending to details in organization and completion of tasks.

• Exempt/Non‑Exempt:
  Non‑Exempt
• Full‑Time/Part‑Time:
  Full‑Time
• Shift: Days
• Location:
  
  Mansfield, Ohio

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.