Mutuel Teller; Racing Cashier

Job Description

Mutuel Teller must have a passion for meeting our customers’ needs. Mutuel Tellers must be friendly, customer service orientated, strong relationship builder and trustworthy.

• Ensure costumer bets are placed correctly
• Cash/Cancel tickets as requested by customer
• Cash/sell vouchers
• Draw or skim money as needed
• Provide customers with a list of scratches for tracks or results for races
• Understanding pari-mutuel wagering including: reading tickets sold, tote keyboard and basic racing terminology
• Responsible for balancing drawer at the end of shift reporting all shortages to manager
• Resolve customer complaints regarding race sales and service
• Provide customer service regarding Horseshoe Indianapolis facility

• High school diploma or GED required.
• Experience in customer service and banking/ money handling preferred.
• Must possess strong communication skills, be flexible and detail oriented.
• Ability to read and write; basic computer knowledge; mathematic skills; knowledge of horse racing terms, betting and programs.
• Must possess good interpersonal skills.
• Be available to work various shifts, weekends and holidays.
• Must be at least 21 years of age or older and be able to obtain an Indiana Horse Racing License.

• Must have an outgoing, energetic and enthusiastic attitude.
• Also required are frequent standing, walking, stooping, bending, reaching, climbing steps and sitting.
• Must be able to lift up to 30 pounds.
• Responsible for fostering a fun environment.
• Responsible for being gracious to all guests and coworkers.
• Responsible for promoting a positive influence in the community and participating in company-sponsored events.
• Enthusiastically supports, actively promotes and demonstrates superior customer service in accordance with department and company standards and programs.
• Ensures that behavior and appearance are in compliance with established standards.
• Maintains a professional work environment with management and staff
• Horseshoe Indianapolis Racing & Casino is a smoking establishment, therefore must be able to work in a smoking environment.
• Must be able to work in a highly populated fast-paced and noisy environment.