Office Manager I

It's fun to work at a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business.

The Branch Office Manager I is responsible for maintaining an engaged, operationally sound, and high‑performing team dedicated to improving the financial wellness of our customers. As a key player and coach, you will oversee branch operations, directly manage associate performance, and provide guidance as needed.

• Manage the daily operations of the branch.
• Develop new deposit and loan business and expand existing customer relationships.
• Provide coaching, support, and training for branch personnel.
• Perform a wide variety of customer service transactions and duties.
• Manage all customer concerns promptly and professionally.
• Be proficient with banking products and services.
• Open new accounts for consumers and business customers.
• Discuss and assist business customers with Treasury Management services.
• Originate consumer loans.
• Cross‑sell additional UFB services/products.
• Manage and track branch referral program.
• Prepare and/or manage completion of various branch reports.
• Supervise vault operations, audits, and maintain appropriate cash limits.
• Perform teller duties as needed.
• Oversee branch schedules.
• Identify and mitigate risk including compliance, operational, financial, and reputational risks.
• Represent the organization positively and promote CRA efforts in the community.
• Meet assigned individual and branch goals – deposit & loan growth, fee income & fee income waivers, cash levels, over/short, etc.
• Perform all duties in relation to the Bank Secrecy Act under guidance of the BSA Officer.

• Strong business acumen with knowledge of banking operations, financial concepts, and organizational objectives.
• Demonstrated leadership skills with ability to coach, mentor, and develop associates.
• Effective decision‑making, sound judgement, and adherence to company policies, procedures, and regulatory requirements.
• Strong financial aptitude and understanding of banking products, services, and operational processes.
• Ability to remain composed and productive while managing multiple priorities in a fast‑paced environment.
• Accountability and professionalism in handling responsibilities, customer interactions, and confidential information.
• Excellent verbal and written communication skills.
• Customer‑focused mindset with commitment to delivering exceptional service.
• Proven relationship‑building skills with customers, community contacts, and business professionals.
• Strong problem‑solving and analytical abilities with attention to detail.
• Knowledge of risk management practices, regulatory compliance standards, and operational controls.
• Adaptability and openness to change to support process improvements and organizational initiatives.

• HS Diploma or GED required. Bachelor’s degree preferred in a business‑related discipline.
• 5+ years of direct banking experience required. Direct supervisory experience preferred.

The associate is frequently required to sit and/or stand, communicate, reach, and manipulate objects, tools, or controls typical of an office/bank environment. Lifting items up to 10 pounds on a consistent basis. Manual dexterity and coordination required over 80% of the work period while operating equipment such as computers, phones, calculators, etc. Weekend and evening work will be required.

Typical office environment. Extended viewing of computer screens. 40+ hours a week, Saturday rotation required. Occasional travel may be required.

United Fidelity Bank is a proud Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, status as a qualified individual with disability, sexual orientation, gender identity, or any other characteristic protected by law.

Minimum Wage: $50,000 annually. Maximum Wage: $55,000 annually.