Financial Services Representative

# Financial Services Representative### Full time Shelbyville,KentuckyR
18811
** Compensation**$16–$18 per hour, based on experience and location, plus performance-based bonus opportunities. Total earnings increase with strong individual and branch performance.
** Why Join World:**
* ** Strong growth opportunities** – Many of our leaders, including executives, started in this role
* ** Promote-from-within culture** – A large percentage of team members advance into leadership roles
* ** Performance-based earnings** – Bonus opportunities tied to branch results
* ** Comprehensive benefits for all stages of life**– Including major medical, dental, vision, life insurance, long-term disability, and free mental health support
* ** Retirement and time off** – 401(k) with company match, paid holidays, and vacation time
* ** Community focus** – Paid volunteer time and a strong commitment to giving back
* ** Work-life balance** – Predictable schedules with a focus on time outside of work
** About World Finance:
** World Finance has been recognized as a Top Workplace USA for six consecutive years and a Newsweek Most Trustworthy Company. Since 1962, we have helped millions of customers meet their financial needs through personal loans, tax services, and credit-building solutions. With over 1,000 branches across 16 states, we are committed to serving the communities where we live and work.
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* Essential Duties and Responsibilities:

*** Drive and close loan sales by taking applications, explaining terms, and asking for the business
* Conduct substantial daily outbound customer outreach for collections, application follow-up, tax services, and new business generation; thrive in a high-volume, phone-intensive environment
* Manage delinquent accounts by securing payments and setting payment arrangements
* Contact approved, pending, and former borrowers to drive loan volume and identify opportunities for additional financial products and services
* Prepare individual tax returns, gather and review required documentation, and assist customers with tax-related questions in compliance with company policies and applicable regulations
* Assist customers in person with loan applications, tax preparation services, payments, account questions, and issue resolution
* Process payments, account updates, tax-related documentation, and document all activity in company systems
* Maintain accurate and compliant records, including timely credit denial letters and required tax documentation
* Handle and balance cash, and complete required bank runs to deliver deposits
* Follow company policies, procedures, and regulatory requirements
* Complete required training and meet performance expectations for sales, collections, tax preparation, and account management
** Basic Requirements:
*** High school diploma or equivalent
* Valid driver’s license, reliable transportation, and current insurance
* Must be able to independently perform all required bank runs, including transporting deposits, without relying on non-employees for transportation
* Ability to obtain required insurance licensing
** Experience &

Skills:

*** Experience in sales, customer service, collections, or account management with measurable results
* Proven ability to handle high-volume calls and difficult customer conversations
* Track record of meeting or exceeding goals in a fast-paced environment
* Strong communication, problem-solving, and organizational skills
* Basic computer skills with accurate and consistent data entry
** Preferred Backgrounds:
** Experience inbanking, retail, restaurants, hospitality, collections, call centers, insurance, healthcare front office, or similar customer-facing rolesis preferred.
** Physical and Environmental Requirements:
*** Office based role with standard…