Customer Quality Engineer
Listed on 2026-07-20
-
Quality Assurance - QA/QC
Quality Engineering, Quality Control - QC Analysts/Managers
Nifco
- Shelbyville, 380 Hudson Blvd, Shelbyville, Kentucky, United States of America
NIFCO America is a leading global supplier of functional plastic parts for the automotive industry. NIFCO offers competitive pay, top notch health benefits with low premiums/deductibles, eleven paid holidays, referral bonus, 401K program plus much more. We have a lot of opportunity for growth at NIFCO!
Customer Quality Engineer
Job Summary:
Lead and direct customer issues to closure by facilitating appropriate teams, solving problems, and providing quality assurance to prevent future quality events.
- Level I
- Primary interface with customers for quality related concerns
- Coordinate, lead, and facilitate customer requests and audits in a timely manner
- Analyze and interpret drawings, data, manuals, and other materials to determine requirements, inspection/testing procedures, and path forward to resolve the issue
- Plan and conduct the analysis, inspection, testing requirements/procedure, and integration to assure the quality of the assigned product or process
- Coordination of sorting and containment activities (internal/external)
- Maintain all related portals, websites, databases, and tracking systems (internal/external)
- Complete appropriate documentation as required, such as 8
Ds, 5
Ps, 5-Whys, etc. - Champion continuous improvement efforts to assure continued customer satisfaction
- Ensure that the existing IATF/ISO/etc. quality standards are maintained and followed
- Maintain a positive influence by behaving in a manner that enhances Nifco’s success
- Level II
- All of the above Level I functions plus
- Lead teams to develop countermeasures for shortcomings to prevent recurrence
- Level III
- All of the above Level I & II functions plus
- Spearhead critical quality issues, and lead teams to eliminate issue recurrence
- Plan and develop all aspects of the quality structure to assure the quality of the project
- Mentor and train lower level engineers and assist with management functions
- Complete an approved quality or process improvement mechanism once per quarter
Nifco has a long-standing policy of non-discrimination in employment. We are an equal opportunity employer and do not unlawfully discriminate.
Nifco
- Shelbyville, 380 Hudson Blvd, Shelbyville, Kentucky, United States of America
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