Data Science-Artificial Intelligence-AI-ML modelling

Continuous Improvement Specialist

To execute continuous improvement activities, work on root cause analysis, and provide technical assistance to resolve customer issues.

Key Responsibilities:

• To act as a point of escalation for complex and high-priority customer issues, ensuring timely resolution.
• To create the root cause analysis for critical issues and put in place necessary preventive measures to reduce future defects.
• To collaborate closely with product management, development, and QA teams to provide feedback on product improvements, influence product design, and ensure alignment with customer needs.
• To provide technical assistance to the team members in resolving customer issues.
• To drive continuous improvement initiatives for support processes, workflows and Identify opportunities for innovation, automation, and efficiency enhancements.

Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.