Sales Support Associate

We are rebel watchmakers with a purpose. Established in 1854 as the Waterbury Clock Company, we took a traditional European watchmaking and layered American industrial ingenuity on top. That is when we began our journey to disrupt a 300 year-old industry. Timex took mantle clocks made from wood and made them out of metal and made them faster and affordable for everyone.

We took the pocket watch, added a strap, and put it on your wrist. Today our design lab in Milan designs the most beautiful watches for consumers around the world. Come join our team, make a difference, and wear watches from Timex and some of the biggest brands in the world.

The Sales Support Associate supports the Sales Team across multiple channels with assortment and account management. This role is responsible for and supports online catalog management, content standardization, and syndication, merchandising, and advertising in support of corporate strategies.

• Maintain product assortments, product files, and pricing across multiple eCommerce accounts
• Maintain product descriptions, specifications, digital assets, and enhanced content
• Work closely with Timex Customer Service team to identify needs and opportunities to improve product listings
• Analyze customer reviews and questions to identify common issues that can be addressed via product updates
• Manage new item set up including loading images and processing sku set ups in GXS catalog
• Coordinate with Marketing to execute campaigns and seasonal merchandising
• Assist in developing and tracking creative service requests
• Work closely with the Demand Planner to keep eCommerce inventory up to date
• Assist with new account set up
• Process internal purchase order requests for displays and graphics
• Process return requests for accounts
• Help respond to request and inquiries from accounts and/or route to appropriate recipients within the organization as needed
• Coordinate and track sample requests and shipments for accounts
• Other reporting and duties as assigned

• Bachelor's degree in Marketing, Merchandising, Business, or other related field
• 6+ months of related experience
• Knowledge of Microsoft Office Suite, proficient in Excel
• Knowledge of Syndigo is a plus
• Excellent analytical skills
• Data analytics and reporting proficiency
• Strong oral and written communication skills
• Attention to details and strong planning and tracking skills
• Demonstrated ability to work effectively cross functionally

In addition to our wide product offering, Timex Group offers the following benefits:

• 401K
• Generous Company Holidays/Vacation
• Extended Sick and Personal
• Hybrid Remote Office Policy
• Summer Fridays all year long!
• Parental Leave Policy

Timex Group is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind:
We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment.