Order Management Specialist

At Sectra, every role contributes to something bigger. Our technology helps healthcare providers deliver better care to millions of patients around the world, and that starts with the people and processes behind the scenes that keep our business running smoothly.

We're looking for an Order Management Specialist who enjoys bringing structure to complex business processes, ensuring data accuracy, and driving operational excellence across the organization. In this role, you'll play a critical part in transforming signed customer opportunities into successfully executed projects by ensuring orders are processed accurately, business systems remain reliable, and cross-functional teams have the information they need to succeed.

As an Order Management Specialist, you'll partner closely with Sales, Finance, Customer Operations, and Contracts to support the order-to-cash process from booking through execution. You'll have the opportunity to improve workflows, strengthen operational processes, and make a meaningful impact on how our business operates every day.

• Own the order management and booking process for all closed sales opportunities
• Process customer orders and maintain accurate project information within Microsoft Dynamics Finance & Operations (FnO)
• Complete required system entries to support order processing, financial operations, and customer order notifications
• Partner with Account Executives to answer questions related to orders, business processes, and operational workflows
• Collaborate with Finance, Customer Operations, Sales, and Contracts to resolve issues related to quoting, contracts, reporting, and order execution
• Participate in Business Desk sprint demonstrations and provide analysis supporting U.S. change order reporting
• Maintain the Approved Supplier List and ensure operational data remains accurate, consistent, and up to date
• Develop, document, and continuously improve end-to-end order management workflows and business processes
• Establish and maintain standardized naming conventions and data governance across business systems
• Provide backup support for Contract Administration activities, including contract review and other operational responsibilities as needed

• You have 5+ years of experience in order management, business operations, finance, commercial operations, or a related field
• You have a strong understanding of the Order-to-Cash (O2C) process
• You have experience working with ERP systems, preferably Microsoft Dynamics Finance & Operations
• You have knowledge of revenue recognition, accounts receivable, and cost accounting principles
• You're highly organized with exceptional attention to detail and a commitment to data accuracy
• You enjoy improving processes and finding opportunities to make operations more efficient
• You're comfortable working across multiple departments and building strong working relationships
• You communicate effectively with both technical and non-technical stakeholders
• You can manage multiple priorities while maintaining a high level of accuracy in a fast-paced environment
• Experience supporting contract administration or commercial operations is beneficial but not required

• Contribute to technology that helps healthcare providers improve patient care around the world
• Play a key role in the business operations that support our customers and internal teams
• Work cross-functionally with Sales, Finance, Customer Operations, and Contracts to improve efficiency and drive operational excellence
• Join a collaborative organization that values ownership, continuous improvement, and professional growth
• Work alongside experienced professionals who are invested in helping you succeed

• Competitive salary based on experience and qualifications ($100,000 - $120,000 with bonus potential)
• Comprehensive medical, dental, and vision coverage
• Generous paid time off and paid parental leave
• Retirement plan with company match
• Ongoing learning and professional development opportunities
• Collaborative and supportive team environment

Sectra is proud to be an equal opportunity employer and is committed to creating an inclusive workplace for all employees and applicants.