GM Service Advisor

Overview

D'Addario Auto Group is a Family-Owned Company since 1968, located at 329 Bridgeport Avenue in Shelton, CT.

Full-Time Experienced Service Advisor/Writer to support our GM team and grow our Service Department. We have a great work environment, great people, and great benefits. The ideal candidate will flourish in a fast-paced and professional workplace. If you are looking for a challenging yet rewarding position with a growing family owned company that cares about their customers and their employees, then it’s time to get to know D’Addario’s.

$65,000 - $115,000 (Depending on Experience)

As a Service Advisor, you will be the liaison between our customers and our skilled technicians, ensuring a smooth and positive service experience. We are looking for candidates with previous Dealership Experience.

• Provide friendly and professional customer service in person and over the phone to customers.
• Coordinate service appointments and answer incoming phone calls.
• Listen to customer concerns and accurately document what the customer is saying the vehicle issues are.
• Writes up repair orders by describing symptoms, problems, and causes discovered by Technician, as well as repairs and services required – obtain authorization from customer and signatures where required.
• Verifies warranty and service contract coverage.
• Review Vehicle Inspections provided by Technicians.
• Create detailed estimates and explain the scope of work to customers.
• Recommend and sell additional services for our valued customers’ vehicles for optimal performance.
• Closing repair orders and ensuring accurate billing.
• Keep customers informed of repairs and status of vehicle.
• Maintain high customer satisfaction scores (monthly bonus if goal is achieved).

• Very competitive salary (hourly wage plus commission).
• Medical Plan (health, dental, vision).
• 401k Savings Plan with employer contribution.
• Basic Life Insurance.
• Opportunities for Advancement.
• You would work in a clean State-of-the-art service center with the most modern equipment.
• You’d be in a family-owned dealership where your good work is recognized and valued.
• You’d receive training and coaching support for your continuous improvement.

• Prior Reynolds and Reynolds experience a plus!
• Strong communication and interpersonal skills.
• Computer proficiency and ability to learn new software.
• High School Diploma or equivalent.
• Valid Connecticut driver’s license with a clean record.
• Satisfactory Background check and drug screen required prior to hire.
• 1-2 years’ experience in a customer service orientated environment required.

If you feel you would be a good fit for D'Addario Auto Group, please apply! Feel free to reach out to Robin at  or by phone  I look forward to hearing from you!