Customer Service Representative

Job Summary

The Customer Service Representative plays a crucial role in providing exceptional customer support and service to our patients. Responsibilities include handling inquiries, resolving issues, and ensuring customer satisfaction through effective communication and problem-solving skills. It is vital to this role to have a strong understanding of our medical devices and services, be able to navigate complex information, and demonstrate empathy and professionalism in all interactions.

• Providing the highest quality customer service and support
• Contacting patients for equipment delivery, pick-up, courtesy calls, troubleshooting, billing, and general inquiries
• Routing and scheduling patient deliveries and pick-ups
• Collaborating with the Operations Department and drivers to optimize drive time, troubleshoot issues, and communicate any changes
• Creating patient folders with billing paperwork and leave behinds
• Verify paperwork and equipment based on preferences for insurance providers and practices
• Utilize company software such as Microsoft Suite, map programs, Net Suite, Dialpad, etc.

• Multi-tasker who is calm, friendly under pressure, proactive, and customer service focused
• Entrepreneurial thinker with a proactive, flexible and hands on approach
• Outstanding attention to detail
• Able to thrive in fast paced environments with frequent change as standard
• Proficient in Microsoft Suite and other programs