Customer Service Representative Shelton, CT

Customer Service Representative

We are seeking a compassionate and detail-oriented Customer Service Representative to support seniors, caregivers, and community members by providing information, coordinating services, and resolving inquiries. This role is ideal for someone who is empathetic, highly organized, and committed to delivering excellent customer support.

• Handle inbound calls and inquiries from seniors, caregivers, and community members regarding services, programs, and eligibility requirements.
• Coordinate services by connecting callers with resources such as transportation, meal programs, healthcare support, and benefits.
• Perform data entry and case tracking, including logging interactions, updating client records, and documenting service requests in the system.
• Resolve customer concerns by following up on requests and escalating more complex issues as needed.
• Provide administrative support, including scheduling appointments and assessments.
• Assist with intake processes for new clients.
• Manage emails and general office communications.

• Previous service coordination experience required.
• Strong customer service skills with the ability to handle inquiries professionally and efficiently.
• Proficiency in Microsoft Office Suite required.
• Experience with data entry, documentation, and maintaining accurate records.

• Empathetic and patient approach when assisting others.
• Clear and professional communication skills, both verbal and written.
• Strong multitasking and organizational abilities in a fast-paced environment.