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Client Service Representative
Job in
Shelton, Fairfield County, Connecticut, 06484, USA
Listed on 2026-07-10
Listing for:
Quest Diagnostics
Full Time
position Listed on 2026-07-10
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Bilingual
Job Description & How to Apply Below
Quest Diagnostics - 1 Greenwich Pl - Responsibilities:
Respond to incoming customer inquiries, requests and complaints competently and courteously;
Perform research and troubleshoot inquiries and follow up with customers on issues that cannot be resolved immediately;
Complete all required documentation associated with the handling of received requests while maintaining complete and accurate records;
Escalate issues as appropriate to keep immediate supervisor informed of client concerns, problems or deviations from established procedures;
Provide complete and accurate information, education and guidance to clients about business processes
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