Customer Service Representative Westbrook, CT

Customer Service Representative

We are seeking a professional, customer-focused Customer Service Representative to join our team. This individual will serve as the first point of contact for customers, handling inquiries, resolving issues, and ensuring a positive experience with every interaction. The ideal candidate is a strong communicator, organized, and committed to delivering excellent service.

• Respond to customer inquiries by phone, email, chat, or in person
• Resolve customer concerns in a timely, courteous, and professional manner
• Provide accurate information about products, services, policies, and procedures
• Process orders, returns, exchanges, and account updates
• Document customer interactions and maintain accurate records in internal systems
• Escalate complex issues to the appropriate department as needed
• Follow up with customers to confirm issue resolution and satisfaction
• Support team goals related to response time, quality, and customer satisfaction

• Prior customer service, call center, or administrative support experience preferred
• Excellent verbal and written communication skills
• Strong problem-solving and conflict-resolution abilities
• Ability to multitask and work in a fast-paced environment
• Proficiency with Microsoft Office and customer relationship management systems
• Strong attention to detail and organizational skills

• Experience working in a high-volume customer support environment
• Bilingual skills are a plus
• Familiarity with CRM platforms and order entry systems