Customer Service Specialist

We're hiring a Customer Service Specialist to join a local clients team! In this role, you'll build relationships with clients, support sales and internal teams, manage order accuracy, and ensure timely delivery for a seamless customer experience. If you're detail-oriented, great at communication, and thrive in a fast-paced environment, we’d love to hear from you!

salary: $18 - $19 per hour

shift:
First

work hours: 8 AM - 5 PM

education:
High School

• Promote services to both new and existing customers.
• Provide support to field sales and internal teams.
• Serve as the primary liaison between customers and the quality, engineering, and manufacturing departments.
• Generate quotes, coordinate order entry, and communicate requirements to relevant personnel.
• Expedite orders to ensure timely delivery to meet customer needs.
• Build strong relationships with category buyers to drive sales growth and quickly resolve customer issues for positive scorecard results.
• Perform customer service and account maintenance, including scorecard and portal management.
• Review orders for accuracy, coordinate order entry, and share necessary information with internal departments, external customers, and sales teams.
• Coordinate customer quote activity and maintain CRM records.
• Prepare and present quotations and proposals directly to customers or alongside field sales representatives.
• Monitor account activity, assess performance, and provide sales forecasts.
• Occasional travel to customer locations may be required (up to 10%).
• Collaborate with the sales and customer experience teams to analyze customer data and optimize sales strategies.
• Manage CRM and ensure effective data management.
• Oversee customer data within company ERP and CRM systems.

• Telephone Etiquette
• CUSTOMER ORDERS/SALES
• Customer Relations
• Basic Computer Skills
• Account Management
• Data Entry
• ERP
• Order Entry
• CRM
• Client Service
• Basic Software Skills
• Customer Service

• Years of experience: 3 years
• Experience level:
  Experienced

• Experienced
• 3 years

• High School (required)

Equal Opportunity

Employer:

Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.