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Customer Care Transformation Leader
Job in
Shelton, Fairfield County, Connecticut, 06484, USA
Listed on 2026-08-08
Listing for:
Tangle Teezer Ltd
Full Time
position Listed on 2026-08-08
Job specializations:
-
Customer Service/HelpDesk
Customer Success Management
Job Description & How to Apply Below
BIC World, headquartered in Norwalk, Connecticut, seeks a Customer Care Manager to lead a high-performing team within a hybrid US Customer Service organization. The role focuses on delivering an exceptional customer experience while driving operational excellence across a large order portfolio, with strong partnerships across Sales, Supply Chain, Finance, Marketing, IT, and other functions.
Responsibilities include transforming customer service operations, improving SLA/OTIF performance, and
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