Customer Care Transformation Leader
Job in
Shelton, Fairfield County, Connecticut, 06484, USA
Listed on 2026-08-25
Listing for:
BIC
Full Time
position Listed on 2026-08-25
Job specializations:
-
Customer Service/HelpDesk
-
Management
Job Description & How to Apply Below
BIC World seeks a Customer Service/Care Manager to lead US Customer Service operations for about $900M in order management, driving transformation and partnering with Sales, Supply Chain, Finance, Marketing and IT.
The role requires 5–8 years in consumer products, strong leadership, change management, and knowledge of JDE/EDI/WMS. You will develop a high-performing team, ensure day-to-day excellence, and advocate for customers in a hybrid Norwalk, CT setting.
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