Call Center Representative

Job Title:

Call Center Representative

Reports To:

Director

Location(s):
The Vascular Experts
- Shelton

Pay Status:
Full Time / Hourly Non-Exempt

Incumbent consistently provides courteous, informative and professional service and responsiveness to all calls from patients, family members or other callers. Schedules appointments for callers as required.

• Answers multi phone lines, greets all callers politely and quickly determines the needs of the caller.
• Schedules appointments for callers with the appropriate physician or provider.
• Uses mail/e-mail/faxes to deliver paperwork to all new patients of the practice.
• Introduces patients to our patient portal and its associated functions.
• Accurately documents all necessary patient information into the appointment notes.
• Promptly notifies the appropriate staff/physicians of any emergency calls from a hospital, facility, physician and/or patient.
• Retrieves messages from the patient portal and responds to them in a timely manner.
• Directs phone calls that require assistance from office personnel to appropriate office staff.
• Performs other related duties as assigned by direct manager or other authorized manager of TVE.

Incumbent must possess a minimum education of a High School Diploma (or GED), with a minimum of two (2) years of prior experience in a customer service call center or a receptionist position. Must demonstrate effective communication skills and the ability to interact tactfully with a variety of callers and the ability to independently schedule appointments or resolve patient/family member questions.