Data Analyst

Title:

Data Analyst

Compensation: $80-100k

This is a direct-hire, hybrid position which requires three days in-office and two days remote - based in either New Jersey or Connecticut.

Data Analyst supporting a customer-facing operations environment. This role focuses on turning interaction and performance data into clear insights that improve service quality and operational efficiency.

• Build and maintain dashboards to track performance and trends
• Analyze large datasets, including customer interactions and operational metrics
• Identify patterns, issues, and opportunities for improvement
• Partner with business teams to define metrics and reporting needs
• Translate data into clear, actionable insights
• Ensure data accuracy and consistency across reports
• Automate recurring reporting where possible
• Support ad hoc analysis and deeper investigations

• Experience in data analysis and reporting
• Strong dashboarding and data visualization skills
• Proficiency working with large datasets and query tools
• Ability to analyze both numerical and text-based data
• Experience in customer experience, contact center, or operations analytics is a plus
• Strong communication and problem-solving skills

The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company's 401(k) retirement plan.

Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.

Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco by Highspring and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact