Sr Director IT - Corporate

Subway, 1 Corporate Drive, Shelton, Connecticut, United States of America

Posted Friday 8 May 2026 at 4:00 am

We are Subway Headquarters! A dedicated team of professionals supporting thousands of franchisees around the globe.

At Subway, we are not standing still. We are building.

This is a business focused on what matters most: growing franchisee profitability, strengthening our brand and creating long-term value. The people who thrive here are the ones who want to make a real impact.

You will not just do the work. You will shape it.

We move fast. We think like owners. We make decisions that matter. We hold ourselves to a high standard because what we do directly impacts thousands of franchisees around the world.

If you bring energy, accountability and a bias for action, you will fit right in.

We take the work seriously, but we also know the best results come from teams that support each other, celebrate wins and show up ready to build something better every day.

This is your chance to be part of what’s next.

The Senior Director, Corporate Applications and Support is responsible for leading the end-to-end delivery, operations, and continuous improvement of corporate application platforms, application development, and end-user technology support. This role owns the intersection of application lifecycle management and user experience, ensuring Subway’s corporate workforce is supported by reliable, scalable, and well-governed technology solutions.

Operating within the Technology organization, the Senior Director partners with Engineering, Architecture, Security, and business stakeholders to deliver and sustain corporate applications while driving a high-performing support and development function.

• Own the technology roadmap for corporate applications supporting HR, Legal, and Finance functions
• Ensure applications align with enterprise architecture, integration, security, and data standards
• Lead lifecycle management of corporate applications — including SaaS platforms, COTS systems, and custom solutions — across the HR, Legal, and Finance application portfolio
• Drive modernization, consolidation, and rationalization of the corporate application landscape
• Balance standardization, scalability, and flexibility to meet evolving business requirements across supported functions

• Lead and govern application development capabilities, including in-house development and vendor-delivered solutions
• Establish engineering standards, development practices, and delivery governance for application build efforts
• Partner with Engineering, Integration Services, and Architecture teams to deliver high-quality, scalable applications
• Oversee release management, quality assurance, and deployment processes for corporate applications
• Ensure strong documentation, testing, and change management practices across all development work

• Own the end-user support function for corporate applications, ensuring timely, high-quality resolution of issues
• Define and manage SLAs, support tiers, and escalation paths to deliver a consistent user experience
• Oversee helpdesk and application support operations, including staffing, tooling, and performance management
• Drive continuous improvement in support efficiency, self-service capabilities, and user satisfaction
• Manage incident, problem, and change management processes in alignment with ITSM frameworks

• Serve as the technology owner and strategic partner to HR, Legal, and Finance business leaders
• Translate business needs into solution designs, application roadmap priorities, and development capacity decisions
• Communicate technology tradeoffs, risks, and delivery timelines with executive clarity — bridging technical complexity and business outcomes
• Drive adoption, value realization, and user enablement across HR, Legal, and Finance application investments
• Ensure corporate applications integrate cleanly with core platforms, APIs, and data services
• Enforce data…