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It Business Analyst Distribution

Job in Shelton, Fairfield County, Connecticut, 06484, USA
Listing for: brobstongroup.com - Jobboard
Full Time position
Listed on 2026-06-01
Job specializations:
  • IT/Tech
    Systems Analyst, IT Business Analyst, Technical Support, SAP Consultant
Salary/Wage Range or Industry Benchmark: 70000 - 90000 USD Yearly USD 70000.00 90000.00 YEAR
Job Description & How to Apply Below

Summary

Support and enhance SAP SCE functionality across Order to Cash and related distribution processes for the Americas region, acting as a subject matter expert and coordinating with cross-functional teams and global support to meet business requirements.

Responsibilities
  • Provide second level support for SAP in the Americas for Sales and Distribution and MDM.
  • Coordinate with local key users and global third level support for problem resolution and configuration changes.
  • Serve as subject matter expert for OTC and related processes.
  • Provide user support, troubleshooting, and error resolution explaining SAP processes.
  • Manage enterprise application support following corporate standards and deliver root cause analysis for break fix work.
  • Ensure fixes and changes do not adversely affect other processes or teams.
  • Coordinate testing for SAP upgrades software changes and bug fixes with key users.
  • Ensure knowledge transfer within the team organization and business for application changes.
  • Adhere to Help Desk ticketing and resolution processes for assigned incidents.
Requirements
  • Bachelor's degree in applicable field and 3 years related work experience required.
  • Minimum 2 years of SAP Order to Cash experience.
  • SAP cross functional experience in Order to Cash and Procure to Pay.
  • Knowledge of customer EDI and IDocs processing is a plus.
  • Solid background with supply chain related business processes.
  • Strong verbal and written communication skills.
  • Ability to identify and solve complex problems through research and troubleshooting.
  • Proven ability to collaborate with customers and cross functional teams.
  • Ability to prioritize plan and organize work and deliverables.
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