It Business Analyst Distribution

Summary

Support and enhance SAP SCE functionality across Order to Cash and related distribution processes for the Americas region, acting as a subject matter expert and coordinating with cross-functional teams and global support to meet business requirements.

• Provide second level support for SAP in the Americas for Sales and Distribution and MDM.
• Coordinate with local key users and global third level support for problem resolution and configuration changes.
• Serve as subject matter expert for OTC and related processes.
• Provide user support, troubleshooting, and error resolution explaining SAP processes.
• Manage enterprise application support following corporate standards and deliver root cause analysis for break fix work.
• Ensure fixes and changes do not adversely affect other processes or teams.
• Coordinate testing for SAP upgrades software changes and bug fixes with key users.
• Ensure knowledge transfer within the team organization and business for application changes.
• Adhere to Help Desk ticketing and resolution processes for assigned incidents.

• Bachelor's degree in applicable field and 3 years related work experience required.
• Minimum 2 years of SAP Order to Cash experience.
• SAP cross functional experience in Order to Cash and Procure to Pay.
• Knowledge of customer EDI and IDocs processing is a plus.
• Solid background with supply chain related business processes.
• Strong verbal and written communication skills.
• Ability to identify and solve complex problems through research and troubleshooting.
• Proven ability to collaborate with customers and cross functional teams.
• Ability to prioritize plan and organize work and deliverables.