End-user Computing Service Operations Manager

Overview

We’re hiring at Pitney Bowes, where top talent builds meaningful careers and lasting impact. We move fast, deliver excellence, and win together…that’s The Pitney Bowes way. Here, how we work matters just as much as what we achieve.

• Act with urgency, accountability, and purpose
• Deliver high quality work with consistency and pride
• Collaborate effectively and elevate those around them
• Focus on outcomes that drive impact and growth

End User Computing Operations Manager – Technical Leader.

• Lead the program management activities related to Desktop, Video conference, and Mobile device management programs.

• Lead subject matter experts in Windows OS, M365 Intune, and remote desktop support tools and technologies.

• Drive forecasting short‑term and long‑term desktop/laptop equipment needs for global end users.
• Work with business and finance to schedule refresh of equipment.
• Manage global end‑user device life cycle: deployment to new users, device refresh, asset recovery from departing employees, and overall ownership of Pitney Bowes assets.

• Define, test, and implement standard equipment bundles that meet PB security compliance requirements.

• Develop runbooks, how‑to guides, and leverage automation frameworks to improve processes and troubleshooting.

• Lead remediation of vulnerabilities on mobile device operating systems and software, including governance, execution, and reporting.

• Lead end‑user testing for new desktop solutions, including UAT testing and creation of technical documentation and SOPs for operational support.

• Collaborate with Pitney Bowes IT teams, vendors, HR, and Finance to continuously improve user experience.
• Build a Global EUC process, procedures, define performance metrics, and report to drive continuous improvement.

• Guide and mentor L1 and L2 desktop support analysts in investigation and remediation of end‑user incidents.

• Deep understanding of Azure cloud deployments and infrastructure knowledge.

• BS degree in Computer Science or a related field.
• 15+ years of IT experience and 10+ years of leading EUC technical or managerial roles.
• Extensive documentation skills with Excel, PowerPoint, and ticketing systems.
• Experience leading a global desktop engineering and support team.
• Experience designing and deploying Desktop solutions via “Zero Touch” / Autopilot.
• Knowledgeable and experienced in Azure and AWS cloud computing.
• Proficiency with Jira and Confluence.
• Extensive knowledge of vendor security updates.
• Experience using tools such as SCCM, Intune, Qualys, JAMF, Splunk, Linux, Windows Desktop, Windows Server, Mac, Android, and iOS.
• Experience troubleshooting desktop applications.

• End User Computing Technologies.
• Desktop Engineering & Service Desk.
• SCCM.
• Intune & M365.
• Workstation & Patch Management tools.
• Vulnerability Management & related tools.
• Incident, Work Order & Change Management (ITSM).
• Asset Management and tools.

• Microsoft Security, Compliance, and Identity Fundamentals.
• Microsoft Azure Fundamentals.
• Microsoft Certified Professional.
• ISC2 certification.

Salary range: $104,000 to $130,000 per year.

• Opportunity to grow and develop your career.
• Inclusive environment encouraging diverse perspectives and ideas.
• Challenging and unique opportunities to contribute to a transforming organization.
• Comprehensive benefits offered globally (PB Live Well).

Pitney Bowes is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, religion, national origin, age, disability (mental or physical), veteran status, sexual orientation, gender identity, or any other consideration made unlawful by applicable federal, state, or local laws. All qualified applicants, including Veterans and Individuals with Disabilities, are encouraged to apply.

All interested individuals must apply online. Individuals with disabilities who cannot apply via our online application should refer to the alternate application options via our Individuals with Disabilities link.