Desktop Support Technician
Listed on 2026-09-02
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IT/Tech
IT Support, Desktop Support, HelpDesk/Support, Technical Support
Desktop Support Technician
Required Skills & Experience
• 3+ years of end-user/Desktop Support experience
• Strong MacOS support experience (Mac Books, iMacs)
• Experience using Kandji to support mobile devices (iOS/Android) and managing Mac deployments, configuration, compliance, and retirement
• Windows 11
• Microsoft 365/O365
• MS Teams Nice to Have Skills & Experience
• Service Now
• Physical PC repair and maintenance
• Conference room technology support (Logitech MTRs)
• AV support
Job Description Insight Global is seeking a Desktop Support Technician for a leading global organization in Shelton, CT. This individual will serve as the primary onsite support resource, focusing heavily on MacOS support and executive white-glove customer service while also supporting Windows environments. The ideal candidate is a strong communicator who thrives in a fast-paced environment and enjoys providing high-touch support to end users and leadership teams.
This role includes desktop support, mobile device troubleshooting, conference room technology support, and ITSM process improvement initiatives. Candidates should be comfortable working independently, supporting executive meetings, and partnering closely with both local and global technology teams. This is an onsite role in Shelton, CT with a pay range of 20-25$/hr, working 32 hours per week Monday-Thursday. 6 month contract with potential to extend.
Day-to-Day:
• Provide onsite Level 1/2 support for Mac and Windows users
• Deliver white-glove support to executives and VIPs
• Troubleshoot hardware, software, and peripheral issues
• Support conference rooms, meetings, and AV equipment
• Manage mobile device support for iOS and Android users
• Track and resolve incidents, requests, and problem tickets
• Assist with Mac/PC deployments, upgrades, and disposals
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