Project Manager; Shelton, CT, Hybrid

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Project Manager

About Mutual Security Credit Union

Mutual Security Credit Union is a financial cooperative owned by the members it serves through its branches in Danbury, Norwalk, Shelton, Bridgeport, and Watertown. Headquartered in Shelton, Connecticut, MSCU has been servicing Fairfield, New Haven and Litchfield counties for over 70 years and takes pride in a total membership of over 28,000 and assets over $380 Million.

We exist to help our members and our communities thrive by providing thoughtful, reliable financial services rooted in integrity and respect.

As an organization, we prioritize growth with purpose, supported by a proven commitment to internal development and career progression.

Our Workplace Culture

At MSCU, we believe our success is driven by our people. We work collaboratively across departments, prioritize open communication, and support one another in serving our members well. We are committed to creating an inclusive, respectful environment where employees are encouraged to grow, contribute, and build meaningful careers, not just hold jobs.

The Opportunity

As a Project Manager, you will help turn ideas into action by leading strategic initiatives and cross-functional projects that support the credit union’s goals. You'll partner with teams across the organization to plan, coordinate, and implement projects ranging from process improvements to technology enhancements, ensuring they are delivered successfully and provide meaningful value to employees and members.

This role blends project leadership, problem solving, collaboration, and change management. You'll work with stakeholders across departments, vendors, and leadership teams to keep projects moving forward, remove roadblocks, and drive successful outcomes. It's a great fit for someone who enjoys organizing complex initiatives, bringing people together around a common goal, and helping the organization continuously improve and grow.

Join our Team and be a part of a movement that is fostering change and making a meaningful impact every day.

Major Responsibilities

Project Management

• Lead and manage strategic, operational, and technology-related projects from initiation through implementation and post-project review, ensuring alignment with organizational priorities and strategic goals.
• Develop project charters, business requirements, project plans, timelines, deliverables, budgets, resource allocations, communication plans, scope, objectives, milestones, and success measurements in collaboration with sponsors and stakeholders.
• Coordinate activities among internal departments, executive leadership, vendors, consultants, and third-party partners while managing multiple concurrent projects.
• Monitor project progress, budgets, resource utilization, timelines, risks, issues, dependencies, and mitigation strategies, and provide regular status updates to stakeholders.
• Facilitate project meetings, establish agendas, document action items, and monitor completion of assigned tasks.
• Manage project changes by evaluating impacts to scope, schedule, budget, resources, risk, and quality, obtaining appropriate approvals, and escalating significant concerns when necessary.
• Ensure project deliverables meet established quality standards and business requirements.

Business Process Improvement

• Collaborate with business units to analyze current processes, document current and future state workflows, and identify opportunities to improve efficiency, consistency, effectiveness, and member experience.
• Support implementation of process improvements resulting from project initiatives and facilitate cross-functional discussions focused on workflow optimization, operational improvements, and problem resolution.
• Coordinate implementation of new systems, applications, products, services, and technology enhancements, including requirements gathering, solution evaluation, planning, testing, and deployment activities.
• Coordinate user acceptance testing, track results and issues, and work with business units, Information Technology, vendors, application owners, and technical teams to validate outcomes and support successful solution delivery and adoption.

Stakeholder Communication & Change Management

• Develop and maintain effective working relationships across the organization while promoting collaboration, consensus-building, and alignment with organizational objectives.
• Communicate project objectives, timelines, expectations, risks, and outcomes to leadership, project teams, and stakeholders.
• Facilitate organizational readiness, training, and communication efforts necessary to support adoption of new systems, processes, products, services, and project deliverables.

Governance & Reporting

• Maintain project documentation, repositories, status reports, meeting minutes, and records while supporting portfolio reporting that provides management…