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Operations Manager
Job in
Shelton, Fairfield County, Connecticut, 06484, USA
Listed on 2026-03-05
Listing for:
CFS
Full Time
position Listed on 2026-03-05
Job specializations:
-
Management
Operations Manager, General Management, Program / Project Manager, Administrative Management
Job Description & How to Apply Below
Job Title
Operations Manager (HVAC / Home Services)
Compensation$75K–$90K base + bonus potential (up to ~$100K for a top performer)
Work ModelShelton, FT onsite
Position SummaryThe Operations Manager will oversee day-to-day office and operational functions for a well-established HVAC / home services company. This is a highly operational, hands‑on leadership role responsible for dispatch, customer service, administrative processes, and operational reporting. The Operations Manager will be tech‑savvy, experienced in Service Titan, and comfortable leading office teams while partnering closely with ownership and accounting.
Why This Operations Manager Role- The Operations Manager will join a well‑established, service‑based organization with a strong reputation in the market
- This Operations Manager role is highly visible with direct access to ownership
- Opportunity for the Operations Manager to lead people, improve processes, and drive operational efficiency
- Stable environment with long‑term growth potential for the Operations Manager
- Lead daily office and operational functions as the Operations Manager, including dispatch and customer service
- Oversee technician scheduling, routing, and workflow efficiency
- Manage and support dispatch and customer service teams (approximately 5 direct reports)
- Act as the primary Service Titan power user as the Operations Manager, owning workflows, reporting, and data accuracy
- Monitor and interpret operational and financial metrics such as revenue, job costing, labor efficiency, and invoicing
- Support payroll coordination, timecard approvals, invoicing, and collections
- Develop, document, and improve SOPs to drive consistency and scalability
- Serve as the operational liaison between ownership, accounting, and the office team
- Prior experience as an Operations Manager, Office Manager, or similar leadership role within HVAC, home services, or a trades‑based industry
- Strong Service Titan Software experience, including reporting, workflows, and admin functionality highly preferred
- Tech‑savvy Operations Manager comfortable working with operational and financial systems (Quick Books a plus)
- Experience managing dispatch and customer service teams
- Working knowledge of invoicing, collections, and general ledger concepts (no deep P&L ownership required)
- Proven leadership skills with a hands‑on, process‑improvement mindset
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