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CX Team Lead – Order Management & Customer Service
Job in
Shelton, Fairfield County, Connecticut, 06484, USA
Listed on 2026-08-04
Listing for:
INLINE PLASTIC
Full Time
position Listed on 2026-08-04
Job specializations:
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Management
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Customer Service/HelpDesk
Bilingual, Customer Success Management
Job Description & How to Apply Below
Inline Plastics in Shelton, CT seeks a Customer Experience Team Supervisor to lead the Order Management team and ensure frontline service excellence.
You will coach OMRs, balance workloads, and work with Sales, Planning, Manufacturing, Logistics, Finance, and others to resolve issues and improve processes. A BA/BS and 5+ years in customer service leadership are preferred, with Epicor ERP experience and BI tooling advantageous.
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