US Customer Service Leader — Strategy & Transformation
Job in
Shelton, Fairfield County, Connecticut, 06484, USA
Listed on 2026-08-22
Listing for:
Tangle Teezer Ltd
Full Time
position Listed on 2026-08-22
Job specializations:
-
Management
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Customer Service/HelpDesk
Job Description & How to Apply Below
BIC World is seeking a Senior Manager, US Customer Service to lead strategy, execution, and continuous improvement across Customer Care, Customer Fulfillment, and Customer Compliance for the U.S. market, the company’s largest region with over $850 million in annual revenue.
In this highly visible leadership role, you will build and mentor a high-performing team, drive OTIF improvements, align cross-functional partners, and champion transformation initiatives including ERP, WMS, and TMS
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