Customer Care Leader: Transformation & Ops Excellence
Job in
Shelton, Fairfield County, Connecticut, 06484, USA
Listed on 2026-08-26
Listing for:
BIC Corporation
Full Time
position Listed on 2026-08-26
Job specializations:
-
Management
Job Description & How to Apply Below
BIC World in Shelton, CT is seeking a Customer Service Manager to lead the US Customer Service team, balancing day-to-day operations with strategic transformation to improve OTIF, pricing accuracy, and customer experience. The role partners across Sales, Supply Chain, Finance, Marketing, IT, and other functions to deploy new processes, coaching, and talent development in a hybrid work environment.
The ideal candidate has 5–8 years in consumer products, strong leadership, and a track record of
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