Senior Director, Field Operations

Overview

Ready to build what's next with one of the world's most iconic brands?

At Subway, we are not standing still. We are building. This is a business focused on growing franchisee profitability, strengthening our brand and creating long-term value. The people who thrive here want to make a real impact. You will not just do the work; you will shape it.

We move fast. We think like owners. We make decisions that matter. We hold ourselves to a high standard because what we do directly impacts thousands of franchisees around the world. If you bring energy, accountability and a bias for action, you will fit right in. We take the work seriously, but the best results come from teams that support each other and build something better every day.

This is your chance to be part of what's next.

The Senior Director of Field Operations is a commercial leader responsible for driving sustainable sales growth, franchisee profitability, and portfolio performance across a large multi-state region. Leading a team of Directors of Franchise Performance, this role executes strategies that increase same-store sales, guest traffic, and average unit volumes across approximately 5,000 restaurants generating $2.8B in system sales.

This leader operates as a strategic growth partner to franchisees and multi-unit owners, using data-driven insights, market-level strategies, and disciplined performance management to unlock revenue and profit opportunities. Success requires identifying performance gaps, translating them into clear commercial actions, and driving adoption at scale through strong field leadership and franchisee influence.

The role leads and develops a high-performing field organization of up to 50 team members, focusing on growth levers such as traffic generation, check growth, digital adoption, and local market execution, while maintaining operational discipline as an enabler, not the objective.

In partnership with cross-functional leaders across Marketing, Development, and Operations, this role ensures that national initiatives translate into measurable in-market sales results, while shaping strategies based on frontline insights. The Senior Director is accountable for delivering revenue, profitability, and franchisee performance targets, strengthening franchisee relationships, and accelerating portfolio growth through performance improvement and market expansion.

• Drive Commercial Performance
• Revenue and AUV Growth – Set territory-level revenue and AUV growth targets in partnership with Directors of Franchise Performance (DFPs). Translate system-wide KPIs into market-specific sales plans covering traffic generation, check growth, catering development, and digital channel adoption including Sub Club enrollment, app-based ordering, and third-party delivery growth (Door Dash, Uber Eats, Grubhub). Hold DFPs accountable to measurable sales outcomes, not activity counts.
  
  Identify performance gaps by restaurant segment and convert them into time-bound commercial actions with defined ownership and follow-through dates.
• Data-Driven Performance Management – Own the analysis of sales trends, comparable performance, and unit-level profitability across the SE territory. Use data to direct where the field team invests its time. Ensure DFPs and regional managers conduct structured growth visits that produce documented franchisee commitments and measurable results. Identify when tools or resources need to be built or modified to remove barriers, and drive resolution through HQ partnership.
• Franchisee Commercial Coaching – Act as a strategic growth advisor to MUOs and high-potential franchisees. Coach franchisees on revenue-generating behaviors that move AUV: attachment execution, shoulder-hour capture, third-party delivery channel optimization, catering program adoption, and local marketing activation. Calibrate engagement frequency and method by franchisee performance tier to maximize return. Navigate franchisee relationship complexity, including ownership transitions, legal matters, and distressed situations, without allowing those issues to consume leadership bandwidth.
• For distressed and…