Member Service Representative

Member Service Representative I

Join OURCU:
Empowering Members, Strengthening Communities. At OURCU, we believe great service starts with people who care. We’re looking for a Member Service Representative I to join our Downtown Shelton Branch team, someone who loves working with people, thrives on accuracy and detail, and brings warmth, professionalism, and curiosity to every conversation. If you enjoy connecting with others, learning new skills, and being part of a positive, supportive team, this could be the perfect opportunity for you.

As a Member Service Representative I, you’ll be the friendly face of OURCU, helping members handle their everyday financial needs with confidence and care. From processing deposits, withdrawals, and payments to answering account questions and helping members explore credit union products, you’ll help bring our People Helping People philosophy to life.

• Provide professional, efficient, and accurate teller services, including deposits, withdrawals, loan payments, cashier’s checks, and cash advances
• Balance your cash drawer daily and resolve discrepancies promptly and accurately
• Assist members with account questions, changes, and updates
• Promote and explain OURCU products and services that fit members’ needs—always with a member‑first approach
• Maintain the confidentiality, security, and professionalism expected in a financial environment
• Collaborate with your teammates to keep operations smooth, secure, and efficient
• Support a welcoming branch environment where members feel recognized and valued

• Love working with people—you're energized by personal interactions and genuinely enjoy helping others
• Are professional and diplomatic—you handle every situation with tact, respect, and empathy
• Have strong attention to detail—you take pride in accuracy, organization, and follow‑through
• Are eager to learn and grow—you ask questions, seek feedback, and enjoy mastering new skills
• Thrive in a team environment—you value positivity, collaboration, and mutual support

Prior banking or credit union experience is a plus, but not required—what matters most is your proven success working directly with people and your passion for delivering exceptional service.

• High school diploma or GED required
• 6 months‑2 years of experience in customer or member service (cash handling experience preferred)
• Excellent communication, math, and problem‑solving skills
• Proficiency with computers, Microsoft Word and Excel, and standard office equipment
• Professional appearance, attitude, and conduct
• Bilingual skills a plus!

At OURCU, people come first—our members and our employees. You’ll join a positive, fun, tight‑knit, and growth‑oriented team that values respect, empathy, and continuous learning. We offer a supportive environment where you can build a career, not just a job.

• Medical, dental, and vision insurance
• Voluntary insurance plans
• Flexible Spending Account
• Employer‑paid life and long‑term disability insurance
• 401(k) plan with generous OURCU contributions
• Paid Time Off: vacation, sick leave, and 12 paid holidays annually
• Professional development support, tuition assistance, and career growth opportunities
• Additional perks such as:
• Free Employee Assistance Program (EAP)
• Gym reimbursement
• Discounted VISA rates and enhanced checking accounts
• Employee‑led engagement committees

• Target starting pay: $17.68–$22.00 per hour, depending on experience and qualifications
• Opportunities to advance and earn more as you develop your skills and take on new responsibilities
• We prioritize promoting from within by providing ongoing opportunities to upskill, learn, and grow your career with OURCU

This is a full‑time, in‑person role based at our Downtown Shelton Branch. The schedule is Monday through Friday:

• 8:45 a.m. – 5:45 p.m. (Fridays until 6:15 p.m.)

If you’re ready to bring your people skills, professionalism, and attention to detail to a team that values positivity, learning, and growth, apply today!

Where we serve members with heart, integrity, and local pride!

OURCU is an Equal Opportunity Employer. If you require accommodations during the application process, please contact or call us at (800) 426‑5657
.

As part of our employment process we require a criminal background check and credit check.

Salary: $17.68 – $26.52 per month.