Keno Supervisor

Description

Job Posting Updated 7/24/2026

LITTLE CREEK CASINO RESORT VISION AND MISSION EXPECTATIONS:

Little Creek Casino Resort Team Members display their best performance with professional and energetic behavior to promote us as the friendliest casino to our distinguished guests and the best place to work with quality jobs in the region to our team members.

The Keno Supervisor oversees the daily operations of the Keno department by ensuring games are conducted accurately and on schedule, supervising and developing Keno Writers/Runners, maintaining compliance with gaming regulations and internal controls, resolving guest concerns, and serving as the Keno Manager in their absence.

• Supervise the daily operations of the Keno department to ensure games are conducted accurately, efficiently, and on schedule.
• Open and close the Keno operation following established departmental procedures.
• Complete and review shift reports, payout documentation, and all required operational paperwork accurately and timely.
• Oversee cash handling and payout procedures to ensure compliance with internal controls and gaming regulations.
• Provide leadership, guidance, coaching, and ongoing training to Keno Writers/Runners to promote exceptional guest service and operational excellence.
• Create and manage daily break schedules to ensure appropriate staffing levels and uninterrupted operations.
• Maintain accountability for gaming keys and other assigned gaming assets during each shift.
• Monitor team member performance and provide timely coaching, feedback, and corrective action as appropriate.
• Assist with interviewing, onboarding, training, performance evaluations, recognition, disciplinary actions, and other employment-related decisions by providing recommendations to the Keno Manager.
• Communicate departmental updates, promotions, policies, procedures, and operational changes to team members.
• Address and resolve guest concerns, complaints, and service recovery issues in a professional and timely manner.
• Maintain open communication with the Keno Manager regarding operational issues, staffing concerns, guest feedback, and departmental performance.
• Ensure compliance with all Tribal Gaming Commission regulations, internal controls, departmental procedures, and Little Creek Casino Resort policies.
• Serve as Manager on Duty for the Keno department in the absence of the Keno Manager.

• Assist with ball verification, game calling, ticket validation, and prize payouts.
• Troubleshoot minor system and terminal issues, including printer and reader malfunctions, replacing paper supplies, and resetting terminals as needed.
• Receive, verify, and accurately process customer wagers.
• Scan and validate winning tickets and accurately distribute payouts.
• Start, monitor, and secure gaming equipment at the beginning and end of each shift.
• Promote a positive guest experience by providing courteous, friendly, and professional service.
• Document and communicate guest compliments, concerns, and operational issues to the Keno Manager.
• Perform other duties as assigned.

• Maintain confidentiality.
• Accountable to team members and the organization, for example, attends all meetings and trainings.
• Display sensitivity to Native American Culture and actively seek to learn more about the Squaxin Island Tribe.
• Operate within the parameters of the Little Creek Casino Resort Human Resources’ policies, departmental policies, and all other applicable regulations.
• Practice, support, and maintain the mission, vision, and values of Little Creek Casino Resort (LCCR).
• Perform other work-related duties as assigned to support the success of LCCR.
• Learn and implement LCCR’s “7 Waterways” of best guest practices.
• Build upon and diligently practice personal emotional intelligence, including self-awareness, self-management, self-regulation, social awareness, and relationship management.
• Demonstrate emotional intelligence in your explicit behaviors in your interpersonal work relationships with all team members, managers and supervisors, and our guests.
• Uphold LCCR values focusing on engagement, strengths, and emotional…