Supervisor, Healthcare, Healthcare Management
Listed on 2026-02-08
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Healthcare
Healthcare Management, Healthcare Administration, Health Informatics
Overview
The Supervisor of Clinical Informatics provides day to day operational leadership for the Clinical Informatics team and serves as the primary owner of EMR training, clinical system support workflows, and clinical informatics resource management. This role ensures clinicians are effectively onboarded, supported, and trained through system upgrades, optimizations, and workflow changes. The Supervisor works closely with IT, Mason Health Clinical Operations, and Mason Health Quality to ensure clinical informatics services are delivered reliably, consistently, and aligned with organizational priorities.
This position balances people leadership, service ownership, and hands on coordination of clinical informatics activities across inpatient, outpatient, ancillary, and revenue cycle domains.
- Own the clinical EMR training program, including new hire onboarding, role based training, and ongoing competency support.
- Lead training planning and execution for system upgrades, regulatory changes, and workflow enhancements.
- Ensure training materials are accurate, current, and aligned with approved clinical workflows.
- Partner with Clinical Operations and Informatics team members to identify training gaps and develop targeted education plans.
- Coordinate go live support and post upgrade stabilization activities.
- Own the intake, triage, and lifecycle management of clinical informatics service requests.
- Ensure service requests are appropriately prioritized, assigned, tracked, and resolved.
- Conduct regular review of open requests, trends, and recurring issues.
- Serve as the escalation point for complex or high impact clinical informatics issues.
- Partner with IT support teams to ensure clear handoffs between technical and clinical issues.
- Maintain visibility and accountability for response times and resolution quality.
- Supervise and coordinate the daily work of the Clinical Informatics team.
- Balance workloads across Informaticists based on priorities, skillsets, and operational needs.
- Assign and reassign coverage for clinical areas, projects, upgrades, and support needs.
- Support cross training and redundancy to ensure continuity during absences or turnover.
- Participate in hiring, onboarding, coaching, and performance management of team members.
Clinical Workflow Optimization and Governance Support
- Support standardized clinical workflows and accommodate necessary specialty variations.
- Ensure changes to clinical systems follow established governance and approval processes.
- Collaborate with Mason Health clinicians and operations staff to validate workflows prior to training and go live.
- Assist in downtime planning and clinical contingency workflows.
- Serve as a liaison between Clinical Informatics, IT, and Mason Health clinical/operational departments.
- Communicate status updates, impacts, and expectations to clinical and operational leaders.
- Participate in clinical and operational meetings, huddles, and rounding as appropriate.
- Ensure informatics workflows support patient safety, quality initiatives, and regulatory requirements.
- Assist with clinical system related audits, reviews, and regulatory readiness activities.
- Clinical quality measures, decision support, abstraction strategy, and reporting enablement.
- Regulatory readiness for DNV, CMS, Joint Commission, and state requirements.
- Evaluation, governance, and deployment of AI driven clinical tools.
- Human in the loop workflows.
- Risk, bias, and safety governance in partnership with Information Security, Compliance, and Legal.
- Skill based team design rather than strictly module based ownership.
- Talent development, succession planning, and cross training.
Disclaimer:
Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.
Range and benefit information provided in this posting are specific to the stated locations only. US:
Hiring Range in USD from $30.63 - $76.06 per hour; from: $63,700 - $158,200 per year. May be eligible for equity. Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business. Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.
Oracle US offers a comprehensive benefits package which includes the following:
- Medical, dental, and vision insurance, including expert medical opinion
- Short term disability and long term disability
- Life insurance and AD&D
- Supplemental life insurance…
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