Supervisor, Healthcare, Healthcare Management

Job Description

The Supervisor of Clinical Informatics provides day‑to‑day operational leadership for the Clinical Informatics team and serves as the primary owner of EMR training, clinical system support workflows, and clinical informatics resource management. This role ensures clinicians are effectively onboarded, supported, and trained through system upgrades, optimizations, and workflow changes. The Supervisor works closely with IT, Clinical Operations, and Quality to deliver reliable and consistent clinical informatics services, balancing people leadership, service ownership, and hands‑on coordination across inpatient, outpatient, ancillary, and revenue‑cycle domains.

• Training, Onboarding, and Upgrades
  • Own the clinical EMR training program, including new hire onboarding, role‑based training, and ongoing competency support.
  • Lead training planning and execution for system upgrades, regulatory changes, and workflow enhancements.
  • Ensure training materials are accurate, current, and aligned with approved clinical workflows.
  • Partner with Clinical Operations and Informatics team members to identify training gaps and develop targeted education plans.
  • Coordinate go‑live support and post upgrade stabilization activities.
• Clinical Informatics Support and Service Request Ownership
  • Own the intake, triage, and lifecycle management of clinical informatics service requests.
  • Ensure service requests are appropriately prioritized, assigned, tracked, and resolved.
  • Conduct regular review of open requests, trends, and recurring issues.
  • Serve as the escalation point for complex or high‑impact clinical informatics issues.
  • Partner with IT support teams to ensure clear handoffs between technical and clinical issues.
  • Maintain visibility and accountability for response times and resolution quality.
• Clinical Informatics Resource and Workload Management
  • Supervise and coordinate the daily work of the Clinical Informatics team.
  • Balance workloads across Informaticists based on priorities, skillsets, and operational needs.
  • Assign and reassign coverage for clinical areas, projects, upgrades, and support needs.
  • Support cross training and redundancy to ensure continuity during absences or turnover.
  • Participate in hiring, onboarding, coaching, and performance management of team members.
• Additional Responsibilities:
  Clinical Workflow Optimization and Governance Support
  • Support standardized clinical workflows and accommodate necessary specialty variations.
  • Ensure changes to clinical systems follow established governance and approval processes.
  • Collaborate with clinicians and operations staff to validate workflows prior to training and go‑live.
  • Assist in downtime planning and clinical contingency workflows.
• Stakeholder Partnership and Communication
  • Serve as a liaison between Clinical Informatics, IT, and clinical/operational departments.
  • Communicate status updates, impacts, and expectations to clinical and operational leaders.
  • Participate in clinical and operational meetings, huddles, and rounding as appropriate.
• Quality, Safety, Data, and Compliance Support
  • Ensure informatics workflows support patient safety, quality initiatives, and regulatory requirements.
  • Assist with clinical system related audits, reviews, and regulatory readiness activities.
  • Support clinical quality measures, decision support, abstraction strategy, and reporting enablement.
  • Help maintain regulatory readiness for DNV, CMS, Joint Commission, and state requirements.
• Clinical AI and Advanced Automation (Future Critical)
  • Evaluation, governance, and deployment of AI‑driven clinical tools.
  • Human‑in‑the‑loop workflows.
  • Risk, bias, and safety governance in partnership with Information Security, Compliance, and Legal.
• Team Leadership and Capability Development
  • Skill‑based team design rather than strictly module‑based ownership.
  • Talent development, succession planning, and cross training.

Certain US customer or client‑facing roles may require compliance with applicable immunization and occupational health mandates.

Range and benefit information provided in this posting are specific to the stated locations only. US:
Hiring Range in USD from $30.63 – $76.06 per hour; from:…