Operations Specialist — AI‑Driven SaaS

Job Description

Full job description

The Legal Operations Manager owns the day-to-day operational engine behind Right Capital's contracting work. This is a hands‑on, individual‑contributor role: you won’t manage people, but you will own processes end‑to‑end — from how a contract request comes in, to how it’s reviewed, negotiated, signed, stored, tracked, and operationalized post‑signature.

You’ll partner closely with Sales, Revenue Operations, Billing & Finance, Customer Experience, Compliance, and counsel. You’ll also be our point person for evaluating and operationalizing modern legal tooling, including AI‑assisted contract review, as we mature our function. Strategic decisions on tooling, vendors, and direction are made in partnership with the VP of Operations; you bring the research, recommendations, pilots, and execution.

• Contract lifecycle ownership
• Own the end‑to‑end contract lifecycle for customer, vendor, and partner agreements — intake, triage, review, redlining, approval, signature, storage, and post‑signature obligations tracking.
• Maintain and continuously improve our library of templates, clause libraries, playbooks, and fallback positions for MSAs, order forms, NDAs, DPAs, vendor SaaS agreements, and partnership agreements.
• Triage incoming contract requests, apply playbooks, and escalate non‑standard issues to counsel or leadership with a clear recommendation.
• Track key dates and obligations (renewals, auto‑renewals, notice periods, terminations, price escalators) and proactively surface them to the right business owners.

• Sales & Revenue Operations – Serve as the embedded deal‑desk lead for order forms, non‑standard terms, and quote‑to‑cash workflows; define contract requirements and approval‑routing logic that inform Salesforce and related deal‑desk tooling.
• Billing & Finance – Advise on revenue‑impacting terms (payment, auto‑renewal, true‑ups, termination for convenience) and ensure executed contracts flow cleanly into invoicing and revenue recognition.
• Customer Experience – Manage amendments, assignments, renewals, and trust/security questionnaire responses, ensuring commitments made at signing are operationalized post‑sale.
• Compliance & Security – Coordinate on DPAs, security exhibits, vendor due diligence, and regulatory updates that need to be reflected in our templates and workflows.

• Design, document, and continuously refine contracting workflows, intake/triage processes, and self‑service paths (e.g., click‑through NDAs, standard‑paper order forms) to reduce cycle time and bottlenecks.
• Research and recommend AI‑assisted contract review and redlining tools (e.g., Ironclad AI); pilot approved solutions and, once adopted, operationalize them by establishing guardrails, prompt/playbook libraries, and human‑in‑the‑loop review standards.
• Evaluate and recommend other legal tech investments (CLM, e‑signature, intake/ticketing); lead implementation, change management, and end‑user training once direction is set.
• Maintain a single source of truth for executed contracts, ensuring metadata, naming conventions, and access permissions are consistent and auditable.

• Own the contract for anything AI‑related – both inbound (vendor agreements for AI tools we use) and outbound (customer‑facing about how we use AI). Negotiate protections around training data, IP indemnities, output ownership, and data‑use restrictions; partner with Compliance to stay aligned with Right Capital's broader AI governance program.

• Build and maintain dashboards and recurring reports on contract pipeline, cycle times, standard vs. non‑standard positions, exception rates, and renewal forecasts.
• Use data to identify recurring redline patterns, bottlenecks, and risk hotspots — and translate those insights into playbook, template, or process updates.
• Define and track KPIs for the contracting function (e.g., time‑to‑sign, % of deals on standard paper, queue time, self‑service adoption).

• 4+ years of experience in legal operations, contract management, deal desk, or a closely…