Support Services Associate

Job Title

Serves as a resource person with the ability to answer and seek out answers to more complex issues and services, and has ability to work independently with limited supervision, train co-workers, making arrangement and scheduling for clinics and attend train.

This employee has gained the full understanding and comprehension of the position responsibilities listed in the Level I and II. The employee serves as a resource person with the ability to answer and seek out answers to more complex issues and services, and has ability to work independently with limited supervision, train co-workers, making arrangement and scheduling for clinics and attend train.

Education:

High School Diploma or GED.

Experience:

Three (3) years of professional business or public administrative experience in a medical, hospital or administrative office environment using electronic office equipment and professional software.

Additional education (college, vocational school, etc) in business education or a medically related field may substitute for the required experience on a year for year basis.

This employee should have participated in training and is competent in use of the Patient and Community Health Services Reporting and Billing procedures (PSRS) system.

(None)

Proficient knowledge and ability to perform vendor billing, attend workshops and disseminate necessary information resulting from training, to obtain prior-authorizations thru Medicaid/Insurance, 3rd party payor guidelines, to perform all computer data entry (visits, billing., etc.) and PC programs, to pre-bill and final bill all payors for services rendered, to properly code AR payments and manually post them as well as posting via computer system, ability to address all outstanding accounts and follow resubmissions/corrections, ability to maintain alphabetical, numerical and subject filing system, ability to operate and compute amounts using electronic office equipment, ability to teach/instruct other clerical staff in problem solving and ability to contact third party payors and address problems, addressing more complex problems with supervisor.

Work typically is spent inside the office.

Applicants and employees in this classification may be required to submit to a drug screening test and background check according to the agency's policies.

07-01-2006

10-03-2022

The local health departments do not discriminate on the basis of race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity, ancestry or veteran status. Reasonable accommodations are provided upon request.

Probationary Period:
This job has an initial and promotional probationary period of 6 months, except as provided in KRS 18A.111.

An Equal Opportunity Employer M/F/D