Operations Manager, Strategy Plasma

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow's health today, we want to hear from you.

The Operations Manager, Plasma Strategy is the primary liaison between Plasma Operations and external clients, responsible for translating client requirements into operational execution, driving performance improvement, and enabling data-driven decision making across the network.

This role plays a key part in building operational scorecards, improving end-to-end performance, and ensuring alignment across operations, transportation, and service delivery.

Client & Stakeholder Management

• Serve as the single point of contact for client-facing operational performance and issue resolution
• Translate client needs into clear, actionable operational priorities
• Lead recurring performance reviews, scorecards, and business updates
• Communicate performance trends, risks, and improvement opportunities

Operational Performance

• Own and track KPIs across service, cost, quality, and reliability
• Identify performance gaps and lead root cause analysis
• Partner with cross-functional teams to implement and sustain improvements
• Ensure alignment with client expectations and service commitments

Continuous Improvement

• Lead and support continuous improvement initiatives across plasma operations
• Apply Lean, Six Sigma, and process improvement methodologies
• Facilitate process mapping, Kaizen events, and workflow optimization
• Track and report operational and financial impact of initiatives

Transportation & Network Coordination

• Partner with transportation teams on routing, network design, and carrier performance
• Monitor KPIs such as on-time delivery, cost, and utilization
• Support planning, exception management, and variability reduction

Reporting & Analytics

• Build and maintain operational dashboards and scorecards
• Ensure data accuracy and consistency across reporting
• Provide actionable insights to drive decisions
• Support ad hoc analysis tied to client and operational needs

Priority will be given to candidates who reside in the Erlanger, KY metropolitan area.

We are unable to provide sponsorship for this role presently or in the future.

• Bachelor's degree or equivalent experience
• Typically 7+ years of experience in operations, logistics, or continuous improvement roles

• Experience serving as a client-facing or cross-functional liaison with strong stakeholder management skills
• Proven continuous improvement and problem-solving experience (Lean, Six Sigma, or equivalent)
• Demonstrated ability to analyze data and drive measurable operational improvements
• Strong communication skills, including executive-level reporting and storytelling
• Ability to work independently in a cross-functional, fast-paced environment
• Strong analytical mindset with structured problem-solving approach

• Six Sigma certification (Green Belt or higher) or Kaizen experience
• Experience in plasma operations, healthcare logistics, or regulated environments
• Proficiency in Power BI and/or Tableau
• Working knowledge of SQL and advanced Excel
• Experience building operational scorecards and dashboards
• Strong critical thinking and problem-solving capability

• Hybrid role based in Erlanger, KY (3 days onsite)
• Occasional travel to distribution centers
• Work across office, warehouse, and transportation environments

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with…