Warranty Specialist

Overview

What We Offer

At Magna, you can expect an engaging and dynamic environment where you help develop industry-leading automotive technologies. Magna invests in its employees, providing support and resources to succeed. As a member of our global team, you will have exciting, varied responsibilities and development prospects as part of a career path that is as unique as you are.

Magna is an innovative leader in the development and manufacturing of high quality complete seating systems. Our solution includes seating structures, mechanisms and hardware, as well as foam and trim products for global automotive, heavy truck and bus industries. Our capabilities include market and consumer research; full concept development; design and engineering capabilities; testing, validation and world-class manufacturing. Our award-winning seating solutions are developed from consumer research, focusing on ease of operation, comfort, convenience and connectivity.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Serve as the primary contact for all warranty-related matters, including reviewing, processing, documenting, and resolving customer warranty claims while providing internal and external support.
• Investigate warranty failures through data analysis, testing, and field reports; perform root cause analysis (8D, 5 Why, Fishbone) and implement corrective and preventive actions (CAPA) to improve product quality and reduce costs.
• Analyze warranty performance metrics, identify trends, prepare reports and presentations, determine claim responsibility, and support warranty audits and compliance reporting.
• Collaborate with Quality, Engineering, Production, Suppliers, and Customers to resolve issues, support process and design improvements, and drive continuous quality improvement initiatives.
• Supervise End-of-Line Inspectors, ensure compliance with IATF 16949, safety, environmental, and ethical standards, maintain effective stakeholder relationships, and perform special projects and other assigned responsibilities.

Note:

The following statement describes the general content and requirements for the role and is not an exhaustive list of duties, responsibilities, or requirements.

• Requires a bachelor’s degree (Engineering and/or Quality preferred) with a minimum of three years of experience in a Quality-related field or an equivalent combination of education and work experience in a Quality role working with warranty management.
• Must be proactive, detail-oriented, and committed to continuous improvement to effectively manage warranty process.
• Must possess strong skills in root cause analysis and data analysis tools, along with proficiency in business software applications, including word processing, spreadsheet, and database management systems.

Magna is an equal opportunity employer and values a diverse workforce. We hire on the basis of experience and qualifications, regardless of color, ancestry, religion, gender, origin, sexual orientation, age, citizenship, marital status, disability or gender identity. We protect privacy and comply with GDPR and local data privacy laws. We discourage sending applications via email or traditional mail to comply with these requirements.

As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the initial screening of applications submitted through our Workday system. AI tools help identify qualifications and experience that align with the role requirements. AI is used to support recruiters, while final decisions are made by the hiring manager and the hiring team. No applicant data is shared externally through these AI tools, and information remains within our systems in accordance with our privacy and data protection policies.

Under applicable law, you may have the right to request an explanation of how AI is used to support decision-making.

If you have questions or concerns about this process, contact our Talent Attraction team.

Regular / Permanent

Magna Seating