Customer Service Rep Conestoga Pkwy Shepherdsville

About the Role

We are searching for qualified customer service reps with personality and people skills. We’re expanding rapidly and want individuals who can grow within the organization. Whether you want a part–time or full‑time role, you’ll have plenty of flexibility.

Many of our team members began their careers as delivery drivers and today are successful franchise owners. From customer service representative to management, General Manager to Manager Corporate Operations or Franchisee, our stores offer a world of opportunity.

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Managing a team of junior customer service representatives.
• Ensuring customer satisfaction and providing professional customer support.

All your information will be kept confidential according to EEO guidelines.