Call Center Representative

Job Title

Call Center Representative

M-F 8:30a-6p EST

Louisville, Kentucky 40222

09/24/2026

drug test + must not have any time off in the first 90 days

• Must have high school diploma and call center experience
• MUST be able to pass assessment that takes 10-15 minutes (Call Center Assessment), as well as Chat Simulation (I suggest completing both assessments on a computer/laptop) as they are assessing your grammar and how professional you are via chat.
• Strong verbal communication skills with the ability to explain complex information in a clear and patient manner
• Must be able to have in-depth dialogue, conversations and explanations with members can be of a sensitive and/or highly confidential nature.
• No jumpy tenures and must be self-motivated and motivated to advance your career
• Must have the ability to quickly navigate through system applications to obtain and provide accurate account information, answer all incoming calls in 30 seconds or less, and complete customer request calls.

• Call Center Reps will be taking 60+ calls from businesses that use their tax software as well as consumers. Consumers will call inquiring about their refund advantage program, which allows consumers to get their tax returns quicker through a loan. The businesses are typically mom & pop shops that help with taxes.
• When call volume is low, Call Center Reps will be doing outbound "Discovery" calls, which are past customers who have used their service, and will be calling to see if they want to use again. If they do, then the call will be transferred to the Sales Department.
• This role will do some chat work as well!
• Document each incoming and outbound call for tend analysis, manage multiple customer interactions while maintaining accuracy, as well as maintain overall call volume and service levels at 90% or above.

This is a Contract position based out of Shepherdsville, KY.

The pay range for this position is $20.00 - $20.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Shepherdsville,KY.

This position is anticipated to close on Aug 28, 2026.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.