Learning Designer, Learning Excellence and Development; LEAD

Learning Experience Designer, Learning Excellence and Development (LEAD)

• USA, KY, Shepherdsville
• USA, TN, Nashville
• USA, WA, Bellevue
• USA, NV, Las Vegas
• USA, IN, Indianapolis
• USA, AZ, Phoenix
• USA, KY, Lexington
• USA, TX, Dallas

The LEAD (Learning Excellence and Development) team, within Returns Operations Excellence in Worldwide Returns & ReCommerce, seeks a Learning Experience Designer (LXD) to own and deliver high‑quality virtual learning solutions for the Relo Network workforce. The LXD manages programs from strategy through delivery, measurement, and iteration, translating operational realities into engaging, scalable digital learning experiences. Proficiency in Articulate 360, working knowledge of Umbrella LMS, and technical fluency to design, build, and manage learning solutions within the Umbrella ecosystem are required.

There are no direct reports; impact is achieved through the quality, relevance, and measurable effectiveness of every learning program and solution delivered.

• Carry end‑to‑end programmatic ownership of assigned learning programs and training modalities within the Relo Network—from needs analysis through delivery, measurement, and continuous iteration.
• Manage program scope, milestones, and stakeholder communication; drive timely decisions and proactively clear blockers.
• Own the program roadmap, sequencing work based on business impact and resource constraints.
• Provide regular written program status updates to LEAD leadership; document standard work for LXD processes and maintain accurate documentation across all owned programs and modalities.
• Contribute to operational planning inputs as required.

• Own the design, build, and ongoing management of training modalities—including in‑app training, coaching, Kindle integrated training, and self‑directed learnings.
• Design and build Umbrella‑compatible training content; expand Umbrella's capabilities as new modalities are introduced.
• Lead discussions with Program Managers to design and implement automated training solutions; translate complex technical requirements into accessible learning experiences for non‑expert audiences.
• Manage translation expansion efforts across the network, leveraging tools and AI to scale language availability.
• Partner with technical stakeholders to analyze, build, pilot, launch, maintain, and version new learning products and modalities.
• Absorb complex technical information quickly and explain it simply and accurately to non‑expert learner audiences.

• Conduct complex needs analyses to define business problems, learning objectives, and solution approaches.
• Design and develop virtual, asynchronous learning solutions—including eLearning modules built in Articulate 360, performance support tools, knowledge checks, and job aids—that meet publication standards and drive observable behavioral change.
• Apply adult learning principles and instructional design best practices throughout the design and development process.
• Use rapid, agile, and iterative development techniques to create and update content in a fast‑paced environment.
• Lead the QA and review process for all learning solutions; recommend improvements to design standards as needed.
• Collaborate with operations leaders, subject matter experts, and cross‑functional partners to ensure content accuracy, relevance, and operational grounding.
• Build durable, scalable solutions that integrate into WWRR's existing learning approach and can evolve with the organization.
• Leverage AI capabilities to accelerate content development and improve iteration speed; evaluate AI output critically to maintain the publication bar.

• Own configuration and maintenance of assigned learning programs within Umbrella, including curriculum architecture, dynamic assignment rules, and learner enrollment management.
• Perform regular monitoring of active learning assignments to ensure content accessibility and accurate learner records.
• Build and maintain reporting mechanisms that surface learning completion, compliance, and performance data to…