Service Delivery Rep

Service Delivery Rep

Be the face of customer success—solve problems, drive results, and deliver exceptional service daily.

Arvato is a global leader in supply chain management and e-commerce fulfillment, helping some of the world's top brands in technology, healthcare, beauty, fashion, and consumer products deliver exceptional customer experiences.

Elwood Staffing associates are eligible for a comprehensive and competitive benefits package plus an exclusive savings program, including:

• Medical/Vision/Dental/Rx plans
• Holiday Pay
• Teladoc (online care)
• Referral Bonus Incentive
• Weekly Pay
• 401k
• And More!

Service Delivery Rep Details:

• Temp-to-Hire position
• $ 22.00 to $ 24.00 / hour
• Full Time work available
• First Shift (Monday through Friday from 08:00am to 05:00pm)

• Support end-to-end shipment tracking and follow established SOPs
• Monitor shipments using dashboards and identify open or aging items
• Classify delivery exceptions and follow defined resolution processes
• Assist with appointment scheduling and updates
• Communicate with carriers using approved templates
• Maintain and retrieve shipment documentation
• Compile required documentation for cases and escalations with guidance
• Perform basic data checks for shipment accuracy
• Update systems with shipment status and notes
• Document case activity with clear next steps and ownership
• Capture initial details for shortages, damages, or discrepancies
• Follow SOPs for returns, refusals, and reconsignment requests

Service Delivery Rep

Qualifications:

• At least two years of Customer Service Experience?
• At least 2 years using Microsoft Office; experience in Excel required?
• High School Diploma or equivalent
• Must display initiative and flexibility to work in a fast-paced environment
• Preferred Qualifications:
• Bachelors Degree
• 3PL, Supply Chain, Logistics or similar experience preferred
• SAP knowledge
• Project management experience
• Strong organizational skills
• Strong verbal and written communication skills
• Effective management of time and multi-tasking
• Applicant may be subject to a background check
• Pre-employment drug screen is required as a condition of employment

* A conviction record will not necessarily prevent you from being employed. You will be required to complete and submit a questionnaire. We will consider your age at the time of the offense, when the offense occurred, the seriousness and the nature of the offense, as well as any rehabilitation to determine your employability.

We are an Equal Opportunity Employer and celebrate diversity at all levels of our organization.