Global Warranty Advisor

Warranty Claim Adjudication & Compliance

• Evaluate warranty and goodwill claims to ensure alignment with BRP warranty policies, technical procedures, and documentation standards.
• Approve or deny claims with clear, evidence-based rationale and maintain accurate claim records.
• Identify patterns of non-compliance or misuse, escalating critical issues as needed.

• Leverage warranty metrics, audit tools, and data analysis to detect trends, inconsistencies, potential fraud, and training opportunities.
• Build comprehensive audit cases and communicate results with clarity and professionalism.
• Collaborate with dealerships to provide education, correct claims, recommend best practices, and process claim debits where warranted.

• Act as the go-to resource for complex or escalated warranty inquiries from BRP staff, our partners, dealers, and distributors.
• Provide timely, clear, and consistent policy support across multiple communication channels (e.g., case management systems, phone, chat, email).
• Propose policy improvements based on recurring dealer challenges and ambiguity in claim interpretation.

• Lead training initiatives focused on warranty submission accuracy, policy updates, and audit insights.
• Host workshops and learning sessions to enhance dealer and BRP staff understanding of warranty procedures.
• Promote accountability and alignment through proactive knowledge sharing, including training and article creation/updates.

• Produce and present audit reports outlining findings, performance trends, and actionable insights.
• Support warranty operations leadership with recommendations to enhance compliance and streamline processes.
• Partner cross-functionally to develop and refine tools, systems, and procedures.

• Maintain up-to-date understanding of BRP products, offerings, bulletins, and diagnostics.
• Stay current with all training and testing requirements.

• Minimum 3 years in warranty auditing, claims analysis, or warranty administration.
• Industry experience in powersports, marine, or automotive sectors is preferred.
• Familiarity with BRP products and systems is a strong asset.
• Advanced analytical and investigative skills with a strong attention to detail.
• Excellent verbal and written communication; able to clearly explain decisions and influence across varied audiences.
• High proficiency with warranty systems (Salesforce, SAP) and Microsoft Office Suite (Excel, Word, PowerPoint).
• Calm and diplomatic in high-pressure situations with a focus on facts, fairness, and professionalism.
• Solid organizational skills and the ability to work autonomously in a fast-paced, multicultural environment.
• Process-driven with a continuous improvement mindset.

BRP is dedicated to nurturing a culture that invites, connects, and propels the ambitions of people of all backgrounds, profiles, beliefs and experiences. Ultimately, the diversity and uniqueness of our people fuel our ingenuity and set the course for the path ahead! For this reason, we value diversity and we strive to always push each other forward to build an inclusive workplace where every employee feels like they belong, where they can grow and find meaning.

• Annual bonus based on the company’s financial results
• Generous paid time away
• Pension plan
• Collective saving opportunities
• Industry leading healthcare fully paid by BRP
• Flexible work schedule
• A summer schedule that varies by department and location
• Holiday season shutdown
• Educational resources
• Discount on BRP products

We’re a world leader in recreational vehicles and boats, creating innovative ways to move on snow, water, asphalt, dirt and even in the air. Headquartered in the Canadian town of Valcourt, Quebec, our company is rooted in a spirit of ingenuity and intense customer focus. Today, we operate manufacturing facilities in Canada, the United States, Mexico, Finland, Australia and Austria, with a workforce made up of close to 17,000 spirited people, all driven by the deeply held belief that at work, as with life itself, it’s not about the destination:
It’s about the journey.