Director - Product Management

Job Description
The  Product Director  is accountable for leading the Canadian Product Management team and portfolio at Global Excel. This role provides the strategic and operational leadership required to translate operational and corporate priorities into a coherent product direction, disciplined execution, and measurable results. The role is responsible for the direct leadership, performance, and development of a high-impact team of Product Managers and Product Owners.

The  Product Director  is responsible for defining Global Excel products, organizing team resources around value delivery, defining and executing the strategic vision, roadmap and continuous evolution of the operational product portfolio, establishing clear priorities, decision frameworks and delivery expectations across the product lifecycle and ensuring alignment from team-level backlog execution through program-level planning and portfolio objectives.

Operating within a Scaled Agile Framework (SAFe) environment the  Product Director  oversees a team of professionals who begin with exploring various solutions in partnership with the Global Technology Services team to opportunities presented by the business units and subsequently drive delivery excellence by enabling readiness for planning and execution, strengthening governance and accountability and ensuring that product investments are delivered with quality, predictability and business relevance.

In partnership with Business Owners and Delivery Leadership within Global Technology Services, Architecture, Continuous Improvement, Operations, Strategic Initiatives, Compliance and Account Management the role ensures that initiatives are effectively formulated, prioritized, brought to market successfully and translated into tangible customer value, operational efficiency regulatory adherence while driving operational efficiency and innovation for Global Excel.

What does your typical day look like?

Product Strategy &

Roadmap:

Establish and continuously communicate the strategic vision, strategic themes, roadmap and decision guardrails for the Canadian Portfolio, ensuring alignment to corporate priorities and market trends and in collaboration with VP – Canadian Strategic Initiatives.

Governance, Prioritization & Outcomes:  Define the operating model for product governance (portfolio-level intake, exploration of solutions, prioritization, escalation paths and decision rights) and ensure consistent economic and outcome-based prioritization across product visions, roadmaps, program backlogs and team backlogs.

Ensure that success measures (OKRs/KPIs) are established prior to features moving into planning and ensure performance reporting focuses on benefits and outcomes with key KPIs post-deployment monitoring and high quality expectations.

Oversee ART Readiness & Flow:  Oversees Product Managers to ensure product and PI planning readiness predictable value delivery with clear expectations and cadence for Feature creation refinement and socialization Definition of Ready discipline dependency management and alignment between Program Backlogs (PM) and Team Backlogs (PO I/II).

Apply Core SAFe Principles Across Delivery:  Ensure the delivery model reflects the most relevant SAFe principles by organizing around value maintaining flow using cadence and cross-functional planning to improve alignment making economic trade-offs and decentralizing decisions within clear guardrails so teams can deliver with speed predictability quality and customer relevance.

Cross-Functional Delivery Leadership:  Partner with Technology Delivery leadership Continuous Improvement and Operations to make timely scope/value trade-offs manage risks and support release decisions that protect customer experience operational stability and compliance obligations.

Drive Customer & Operational Outcomes:  Sponsor initiatives that improve customer experience and drive operational efficiency e.g. digitization automation AI Agents self-service ensuring product hypotheses are validated outcomes are measured and learnings are directed back into roadmap and backlog decisions.

Stakeholder & Customer Engagement Model:  Ensure a consistent engagement approach (voice of customer business owner reviews system demo feedback loops) to provide certainty that strategic intent remains connected to day-to-day delivery and that stakeholder expectations are managed through transparent trade-offs and outcome discussions.

Partner with Account Management Operations Strategic Initiatives Continuous Improvement and Customer Experience teams to ensure successful product launches and ongoing support.

Directly Lead, Develop & Align the Product Management Team:  Lead cross-functional teams to design build and launch new products and enhancements that differentiate the company in the market Directly managing Product Managers and Product Owners by setting clear expectations conducting performance management supporting hiring and onboarding coaching for growth and building…