Associate Sales & Customer Service - Travel

Overview

Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.

Our employee promise represents Intact’s commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.

Pay at Intact is about much more than just salary.

• Flexible work arrangements and a hybrid work model
• Possibility to purchase up to 5 extra days off per year
• Multiple benefits offered to support physical and mental wellbeing, including telemedicine, Wellness account and much more
• Share plan & other savings: up to 12% of salary or more (guaranteed income for life, upon eligibility)

Salary range (not limited to): 47,100 - 57,500

Annual bonus target, based on base salary, with a potential payout of up to double the target (subject to personal and company performance): 5%

As part of our commitment to Win As A Team, we share our success with employees through our annual bonus plan and Employee Share Purchase Plan (ESPP) – with Intact matching 50% of your net shares.

Our pension offerings provide flexibility and long-term security for our employees beyond their careers. We are one of the few companies offering the opportunity to receive guaranteed income for life via our defined benefit pension plan.

The salary range presented above is based on a 35-hour workweek and would represent a majority of different candidate profiles. However, we encourage candidates who may fall outside of this range to apply as well.

We’re looking for Sales and Customer Service Associates to join our growing Travel Operations team!

If you’re passionate about helping others and are known for your excellent communication and people skills, we may be a good fit!

We’ll provide mentorship and training as you pursue your career goals, and your success will be recognized with our annual bonus plan and accelerated career path which will provide an opportunity for promotion after 18 months in the role.

The successful candidates will be required to obtain their Accident and Sickness License and/or General License. Preference will be given to candidates holding an Accident and Sickness License or General License. These candidates will be provided focused training towards the achievement of becoming licensed insurance professionals and jumpstart their careers in a resilient industry full of opportunity.

Ready to take the driver’s seat in your career? Join our team and see how the sky’s the limit.

The start date for this hybrid position is June 5, 2026 and will be based out of our St. John’s, NL, and Sherbrooke, QC office locations.

• Work in a fast-paced computerized inbound customer center.
• Quote and sell travel insurance to new and existing clients nationally in accordance with our sales quality call flow, sales processes, and underwriting guidelines.
• Handle phone and email inquiries from existing clients in a professional and timely manner.
• Process insurance transactions in accordance with underwriting and compliance guidelines to meet quality expectations.
• Use established procedures and promote cross-sell of services.
• Obtain and/or maintain provincial licenses across all required Canadian jurisdictions.

• Excellent organizational and customer service skills.
• A natural communicator and understand how to listen and empathize with others.
• Tech-savvy and comfortable working between different systems.
• Ability to multi-task and stay cool under pressure.
• Willingness to obtain an Accident and Sickness License and/or General License.
• No Canadian work experience required however must be eligible to work in Canada.
• Experience in the Travel industry would be an asset.
• Able to work independently, as well as within a team, in a dynamic environment.
• Flexible to work a schedule of days, evenings, and Saturdays.
• Bilingual in French and English is considered a definite asset.

• Our hybrid work model provides…